ARRIS Touchstone Cable Modem USB Drivers

For specific ARRIS Touchstone cable modems and gateways, software (known as drivers) will need to be installed when connecting to the cable device with a USB cable.  This documentation provides information on verifying the model number and downloading the correct USB drivers.

NOTE 1: USB drivers are not required when connecting to the cable device with an Ethernet cable.

NOTE 2: The drivers included in this document are compatible with Windows operating systems.  These drivers are not compatible with Macintosh or Linux operating systems.

WARNING: Install the USB driver that applies only to the specific product model number.  Otherwise irreversible damage can occur.  ARRIS is not responsible for any damages or loss associated with the downloading and installation of incorrect drivers to the product.  The warranty, if any, is void on the product and no replacements or refunds will be provided in this case.  Please contact ARRIS technical support for questions.

NOTE: Firmware is software that is pre-installed in the modem in order for it to function.  Driver is a software that is installed on the computer in order to communicate with the modem via USB.

To Verify the Model Number

1. Turn the modem upside down.
2. Locate the small white sticker on the bottom panel of the modem.  The exact location and label format varies by model.
   
   NOTE: The model number will begin with CM, TM or WBM for ARRIS Touchstone cable modems, (e.g. CM300, TM402 or WBM760)
    
3. Refer to the Cable Modem USB Driver Matrix section of this document to download the appropriate drivers.

Cable Modem USB Driver Matrix

Once the model number has been identified for the product, proceed to download the USB drivers by clicking on the link that corresponds to the product.

WARNING: When installing the driver, do not interrupt the download process once it has begun.  Aborting the process may cause equipment failure.