ARRIS Consumer Care

G18/G20: Enable Guest Wi-Fi Network

Printable View

« Go Back

Information

Question

How do I set up the Guest Wi-Fi network on my G18/G20 gateway?

Answer

The G18/G20 Guest Wi-Fi is disabled by default and two guest Wi-Fi networks are broadcasted independently over the 2.4 GHz and 5 GHz radio bands. The Guest Wi-Fi network names (also known as SSID) and Wi-Fi passwords are only available in the Web Manager or on the SURFboard Central app. This document describes how to enable the Guest Wi-Fi networks in the G18/G20 Web Manager.

Disable Guest Wi-Fi Network

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is redirecting to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article # 19602 - G18/G20: Web Manager First Time Login.
The Username field has admin populated, enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign in. For detailed instructions in the app, refer to article # 19069 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
On the upper-right corner, click on the Wi-Fi link. The Gateway > Connection > Wi-Fi > Networks page will appear.
Under the Guest Wi-Fi Network section, click the Edit button for the 2.4 GHz Frequency Band. The Gateway > Connection > Wi-Fi > Edit 2.4 GHz page will appear.
Click the Enable button for the Wireless Network option.
Enter a new Guest network name in the Network Name (SSID) field. The name needs to be 1 to 32 alphanumeric characters long.
Enter a new wireless password in the Network Password field. The network password needs to be 8 to 63 characters long.
Click the Save button to apply the new settings. The Gateway > Connection > Wi-Fi > Networks page will appear.
The green check will appear next to the enabled Guest Wi-Fi network name as highlighted in the green box.

NOTE: Click the Edit button for the 5 GHz Frequency Band and repeat steps 7 - 11 to enable the Guest 5 GHz Wi-Fi network.