ARRIS Consumer Care

G18/G20: Parental Control Block Services & Applications

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Information

Question

How do I block access to a specific service or application on my G18/G20 gateway?

Answer

The G18/G20 Parental Control feature provides the ability to restrict access to specific Internet services or applications by blocking the port(s) number the application or Internet service uses. These Internet services or applications are blocked on all devices connected to the home network during a specified time of day. Client devices can be added as Trusted Computers to be excluded from Parental Control. The Parental Control feature also uses the Router Time located within Gateway - Time Settings of the Web Manager. By default, Parental Control is disabled with no restrictions, which allows access to services and applications on devices at all times. This document describes how to block devices from accessing a specific service or application on the Internet.

Requirement

The port number(s) and protocol (TCP and/or UDP) of the application or Internet services

NOTE: Enabling Trusted Computers is optional. This option allows the client device to not be affected by Parental Controls settings.

Block Service or Application Access

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is redirecting to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.

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A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article # 19602 - G18/G20: Web Manager First Time Login.
The Username field has admin populated, enter the custom password in the Password field.

NOTE: If the Login page prompts for an email address and password, retrieve the email address and password in the app to sign in. For detailed instructions in the app, refer to article # 19069 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
On the left hand-menu, click the Parental Control link. The Parental Control > Managed Sites page will appear.
Click the Managed Services sub-menu link. The Parental Control > Managed Services page will appear.
Click the Manage Services Enable button.
Click the Blocked Services +Add button. The Parental Control > Managed Services > Add Blocked Service page will appear.
Under the Add Service to be Blocked section, enter the name of the service or application in the User Defined Service field.
Click on the Protocol drop-down menu, and select TCP/UDP.
Enter the port number that is associated with the service or application to restrict in the Start Port field.
Enter the same port number to restrict in the End Port field.

NOTE: When blocking a range of ports, enter the start and end of the port range in the two fields.
Click the No button for the Always Block? option to set up a specific time or day to block access.

NOTE: To always block access, leave at default setting to Yes and proceed to step 16.
Click the days for the Set Blocked Days option.
Click the Save button. Settings will take effect immediately. The Parental Control > Managed Sites page will appear.
The blocked services entry is displayed below the Blocked Services section. To block additional services, repeat steps 9 - 16.

NOTE 1: To remove a blocked services entry, click the X button next to the entry. On the pop-up message box, click the OK button.

NOTE 2: To bypass Parental Control, click the Yes button next to the client device to be a Trusted Computer.
Close all web browsers that are open on the client devices, and then reopen them for the settings to take effect.