Answer | The G18/G20 Gateway has two possible login credentials, admin and custom password or account email and password. Only one client device can log in to the Web Manager at a time, otherwise, the second client device would be logged in and the first client device logged out. If the password is lost, performing a Factory Reset will erase any configuration changes that have been made and will require the gateway to be reconfigured.  This document contains the following sections:
Admin and Custom Password Login Credentials
The custom password for the admin login is created during the first time login to the G18/G20 Web Manager. The Gateway Home Network Wizard loads to customize the admin password, Wi-Fi credentials, and the time zone. It is required to complete the Home Network Wizard to access the Web Manager. When accessing the Web Manager the Login page will ask for Username and Password. Account Email and Password Login Credentials
The email login and password are created when the SURFboard®  Central App is used for first-time setup. It is required to register an account with an email address when setting up the SURFboard® Central app with the G18/G20.  When accessing the Web Manager after the SURFboard® Central app is set up, the Login page will ask for the Email Address and Password. Retrieve the email address and password in the app to sign in. Â
One or More Client Device login to Web Manager
The G18/G20 allows one client device to log in to the Web Manager. When a second client device logs into the Web Manager, the following message will appear "A user is already logged into your Gateway. Do you want to log out the current user and continue to login?" Once the OK button is clicked, the second client device logs into the Web Manager and logs out the current client device.Â
Factory Reset
If the password for the G18/G20 is lost, performing a Factory Reset will erase any configuration changes that have been made and will require the gateway to be reconfigured.  It is recommended to use the SURFboard® Central App to configure the G18/G20 home network quickly and easily. Â
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