ARRIS Consumer Care

G34/G36: Changing the Wi-Fi Name and Password

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Question

How do I change the Wi-Fi Name and Password on the G34 or G36 gateway?

Answer

The G34 or G36 default Wi-Fi credentials, wireless name and password, are listed on the label on the bottom of the device. The Wi-Fi network name (SSID) is unique and identifies the wireless network. The Wi-Fi password (also known as the wireless security key, encryption key or passphrase) is the same on the 2.4 GHz and 5 GHz network. Wi-Fi clients (such as smart phones and laptops) will connect to the respective SSID of each Wi-Fi network using the wireless password. This document describes changing the default wireless name and password using the Web Manager.

Changing the Wi-Fi Name and Password in the Web Manager

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article # 19077 - G34/G36: Web Manager First Time Login.
The Username field has admin populated, enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign-in. For detail instructions in the app, refer to article #19069 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
On the left-hand menu, click the Connection link then click the Wi-Fi link.
Click the Networks sub-menu link. The Gateway > Connection > Wi-Fi > Networks page will appear.
Under the Primary Home Wi-Fi Network section, click the Edit button for the 2.4 GHz Frequency Band.

NOTE: When band steering is enabled the 2.4 GHz and 5 GHz networks broadcast identical SSID and share the same Wi-Fi password. Enter the same Wi-Fi name and password for both the 2.4 GHz and 5 GHz network when customizing the Wi-Fi credentials. For detail instructions to setup band steering, refer to article # 19115 - G34/G36: Band Steering Setup.
Enter a new wireless network name in the Network Name (SSID) field. The name needs to be 1 to 32 alphanumeric characters long.
Enter a new wireless password in the Network Password field. The network password needs to be 8 to 63 characters long.
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click Save button to apply the new settings. The Gateway > Connection > Wi-Fi > Networks page will appear.

NOTE: Repeat step 8 - 12 to change the Wi-Fi credentials for the 5 GHz Frequency Band.

CAUTION: When changing the wireless name and password, Wi-Fi clients in the network will lose wireless connection and will need to connect to the new SSID with the new wireless password.