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G34/G36: DNS Setup

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How do I setup my G34/G36 gateway to use other DNS addresses?
Domain Name Server (DNS) is a database that contains domain host names (e.g which are linked to a specific IP address.  When accessing a website by domain name like, the DNS retrieves the IP address to access the website.  DNS makes it possible to access the websites by domain names. 

The DNS settings can be customized when using public DNS or installing private DNS in a home network.  This document describes how to setup custom DNS addresses in the G34/G36. 

CAUTION: By default, the G34/G36 obtains DNS addresses automatically from the service provider.  Internet connection may be lost if the DNS addresses inputted in the G34/G36 are not legitimate.  

DNS Setup
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The https:// Redirect page will appear.   
  2. The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue.  The Gateway > Login page will appear.

    User-added image  
  3. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager.  For assistance with the wizard, refer to article # 19077 - G34/G36: Web Manager First Time Login.
  4. The Username field had admin populated, enter the custom password in the Password field.

    NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign-in.  For detail instructions in the app, refer to article #19069 - SURFboard Central: Web Manager Access.
  5. Click the Login button.  The Gateway > Summary page will appear.

    User-added image

  6. On the left hand-menu, click the Connection link and then Local IP Network link.
  7. Click the IPv4 sub-menu link.  The Gateway > Connection > Local IP Network > IPv4 page will appear.
  8. Uncheck the Enable IPv4/IPv6 DNS Relay option. 
  9. Select the Statically configured bullet-point option for LAN DNS.
  10. Enter the alternative primary DNS address into the Primary DNS Server field.
  11. Enter the alternative secondary DNS address into the Secondary DNS Server field.
  12. Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
  13. Click the Save Changes button.  Changes take effect immediately.

    User-added image



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