G34/G36: First Time Installation

Before Installation

Before beginning the installation, check that the following items were included with the G34/G36 Gateway:

• Wall Power Supply
• Software License & Warranty Card
• Quick Start Guide

Additional Item Needed (Not Included)

• Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
• RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
• Ethernet cable for each additional Ethernet-enabled device

System Requirements

• High-speed Internet access account
• Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
• Compatible operating systems:
  • Windows 10
  • Windows 8, 8.1
  • Windows 7 Service Pack 1 (SP1)
    
    NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the G34/G36.
     
  • Macintosh 10.4 and higher
  • UNIX
  • Linux

Install the G34/G36

1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the G34/G36.  Hand-tighten the connectors to avoid damaging them.
    
2. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the G34/G36.  
   
   NOTE: Client device with Ethernet connection is not required to complete installation. 
    
3. Connect the included Wall Power Supply to the Power port on the rear of the G34/G36 and then plug it into an electrical wall outlet that is not controlled by a wall switch.
   
   CAUTION: Overall functionality and performance cannot be guaranteed if the incorrect power supply is used when installing the G34/G36.  When using the incorrect power supply, the G34/G36 may get online and function, but firmware upgrades will not complete successfully.  
   
   NOTE: This automatically powers ON the G34/G36.  There may be up to a 15 sec delay for the Power LED on the G34/G36 front panel to light up after the power is connected.
   
    
    
4. Check for solid LED on the front panel of the G34/G36 gateway. 
   
   
    

   LED Behavior	Description
   Amber (Solid)	Power is connected.
   Green (Blinking)	Acquiring downstream/upstream connection.
   Green (Solid)	Online status in DOCSIS 3.0 mode.
   Blue (Solid)	Online status in DOCSIS 3.1 mode.
   Light Blue (Solid)	WAN over Ethernet mode.
   Amber (Blinking)	Firmware download.

5. Power on the computer and login. 
    
6. For Wi-Fi client devices connect to the G34-XXXX or G36-XXXX SSID (Service Set Identification) located on the bottom white sticker of the device.  When prompted enter the Wi-Fi Security Key to connect to the Internet. 
    
7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the G34/G36.
   
   NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the G34/G36.