Consumers - G34/G36: Locating the HFC MAC Address

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G34/G36: Locating the HFC MAC Address

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Where can I find the HFC MAC Address on my G34/G36 gateway?
When installing the G34/G36 for the first time, it may be required to provide the HFC MAC Address to the cable provider to activate the G34/G36 for Internet access.  The HFC MAC Address is located at the bottom panel and in the Web Manager.  The HFC MAC Address is also known as the CMAC Address.  This document includes the following sections:

Locate the HFC MAC Address on the Bottom Panel

The HFC MAC Address is labeled as HFC MAC located on the bottom panel white sticker of the device. 

Right click on the image to save it to your computer.

Locate the HFC MAC Address in Web Manager

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The https:// Redirect page will appear. 
  2. The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue.  The Gateway > Login page will appear. 

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  3. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager.  For assistance with the wizard, refer to article # 19077 - G34/G36: Web Manager First Time Login.
  4. The Username field has admin populated, enter the custom password in the Password field.

    NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign-in.  For detail instructions in the app, refer to article # 19069 - SURFboard Central: Web Manager Access.

  5. Click the Login button.  The Gateway > Summary page will appear.

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  6. On the left hand-menu, click the Connection link then click the WAN link on the sub-menu.  The Gateway > Connection > WAN page will appear.  The HFC MAC address is labeled as CM MAC highlighted in the green box.

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