Consumers - G34/G36: Locating the Serial Number

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G34/G36: Locating the Serial Number

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Where can I locate the serial number for my G34/G36 Gateway?
The serial number can be located on the bottom panel of the unit and in the Web Manager of the G34/G36.  This document includes the following sections:  
To Locate the Serial Number on the Bottom Panel
The serial number is located on the white sticker on the bottom of the device and labeled as SN.

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To Locate the Serial Number in the Web Manager
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The https:// Redirect page will appear.   
  2. The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue.  The Gateway > Login page will appear.

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  3. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager.  For assistance with the wizard, refer to article # 19077 - G34/G36: Web Manager First Time Login.
  4. The Username field has admin populated, enter the custom password in the Password field.

    NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign-in.  For detail instructions in the app, refer to article #19069 - SURFboard Central: Web Manager Access.
  5. Click the Login button.  The Gateway > Summary page will appear.

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  6. On the left-hand menu, click on Hardware then click on System Hardware sub-menu link. The Gateway > Hardware > System Hardware page will appear. 

  7. On the System Hardware section, the serial number is highlighted in the green box.

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