Consumers - G34/G36: WPS Push-Button Connection

ARRIS Consumer Care


G34/G36: WPS Push-Button Connection

« Go Back


How do I establish a WPS Push-Button connection on my G34/G36 gateway?
The WPS (Wireless Protected Setup) feature allows W-Fi clients with the WPS feature and the G34/G36 to establish a Wi-Fi connection with a push of a button or WPS pin code instead of using the Wi-Fi password.  The WPS feature and WPA2/WPA3 Mixed encryption are enabled by default in the G34/G36 to perform a WPS push-button connection.  The WPS pin code method is disabled by default.  

The WPS push-button method is performed by pressing the physical or software-based WPS button on the Wi-Fi clients and by pressing the software-based WPS button in the G34/G36 Web Manager.  WPS feature is disabled when the Wi-Fi network name (also known as SSID) is hidden.  This document describes how to establish a WPS connection with a physical or software-based WPS button. 


  • Wi-Fi client with physical or software-based WPS button.

    NOTE: Wi-Fi clients without the WPS feature can connect to the Wi-Fi network with the Wi-Fi password.

  • Log into the G34/G36 Web Manager to access the software-based WPS button.

Establish WPS Connection with Physical or Software-Based WPS Button
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The https:// Redirect page will appear. 
  2. The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue.  The Gateway > Login page will appear.

    User-added image
  3. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager.  For assistance with the wizard, refer to article # 19077 - G34/G36: Web Manager First Time Login.
  4. The Username field has admin populated, enter the custom password in the Password field.

    NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign in.  For detailed instructions in the app, refer to article # 19069 - SURFboard Central: Web Manager Access.

  5. Click the Login button.  The Gateway > Summary page will appear.

    User-added image
  6. On the left-hand menu, click the Connection link then click the Wi-Fi link.
  7. Click the WPS sub-menu link.  The Gateway > Connection > Wi-Fi > Add Wireless Client page will appear.
  8. Begin the WPS pairing process on a Wi-Fi client.
    • Windows Wi-Fi clients: Select the G34/G36 SSID in the Windows wireless utility.  A message will appear to press the WPS button on the router. 
    • Android Wi-Fi clients: Access the Wi-Fi setting and press the software-based WPS button.
    • Wi-Fi clients with physical WPS button: Move the Wi-Fi client near the G34/G36 Gateway and press the physical WPS button.
  9. Click the Pair button in the G34/G36 Web Manager to begin pairing.

    NOTE: The exchange may last up to two minutes.
  10. When the WPS connection is established, the message will appear as highlighted in the green box.

    NOTE: Repeat steps 8 - 10 if the WPS connection was unsuccessful.

    User-added image



Was this article helpful?


Your feedback is appreciated.

Characters Remaining: 255