ARRIS Consumer Care

G54: Disable Guest Wi-Fi Network

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Question

How do I disable the Guest Wi-Fi network on my G54 Gateway?

Answer

The G54 Guest Wi-Fi is disabled by default and broadcasts one Wi-Fi network name (SSID) simultaneously over the 2.4 GHz, 5 GHz (High), 5 GHz (Low), and 6 GHz radio bands. The Guest Wi-Fi network name (also known as SSID) and Wi-Fi password are only available in the Web Manager. The Guest Wi-Fi network can be disabled if not in use. This document describes how to disable the Guest Wi-Fi network using the G54 Web Manager.

Disable Guest Wi-Fi Network

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article #19497 - G54: Web Manager First Time Login.
On the Login page, enter the custom password in the Password field. The Username field is populated with admin.

NOTE: If the Username field is populated with an email address, retrieve the admin password from the SURFboard Central app to log in. For detailed instructions in the app, refer to article # 19069 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
On the left-hand menu, click the Connection link then click the Wi-Fi link.
Click the Networks sub-menu link. The Gateway > Connection > Wi-Fi > Networks page will appear.
Under the Guest Wi-Fi Network section, click the Edit button. The Gateway > Connection > Wi-Fi > Edit page will appear.
Click the Disable button for the Wireless Network option.
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click the Save button to apply the new settings.
The red X will appear next to the disabled Guest Wi-Fi network name as highlighted in the green box.