ARRIS Consumer Care

G54: Disable Primary Home Wi-Fi Network

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Question

How do I disable the Primary Home Wi-Fi network on my G54 Gateway?

Answer

The G54 Primary Home Wi-Fi network is enabled by default and one SSID is broadcast over the 2.4 GHz, 5 GHz, 5 GHz High, and 6 GHz radio bands. The default Primary Home Wi-Fi credentials, wireless name, and password are listed on the bottom label of the device and in the Web Manager. The Primary Home Wi-Fi network can be disabled if not in use. This document describes how to disable the Primary Home Wi-Fi network using the Web Manager.

Disable Primary Home Wi-Fi Network

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article 19497 - G54: Web Manager First Time Login.
On the Login page, enter the custom password in the Password field. The Username field is populated with admin.

NOTE: If the Username field is populated with an email address, retrieve the admin password from the SURFboard Central app to log in. For detailed instructions in the app, refer to article 19069 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
On the left-hand menu, click the Connection link then click the Wi-Fi link.
Click the Networks sub-menu link. The Gateway > Connection > Wi-Fi > Networks page will appear.
Under the Primary Home Wi-Fi Network section, click the Edit button. The Gateway > Connection > Wi-Fi > Edit page will appear.

NOTE: When the split mode is enabled, the SSID is individually broadcast over the 2.4 GHz, 5 GHz, 5 GHz High, and 6 GHz radio and can be customized by clicking the Edit button next to each SSID.
Click the Disable button for the Wireless Network option.
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click the Save button to apply the new settings. The Gateway > Connection > Wi-Fi > Networks page will appear.
The red X will appear next to the disabled Primary Home Wi-Fi network name as highlighted in the green box.