In some cases, the G54 may need to be reset to its factory default state and clear all of the previous settings. The factory reset can be performed by pressing the reset button on the device or through the web manager. This document describes how to reset the G54 to factory default settings.
CAUTION: This process will clear all configurations and should be used as the last option. Performing a factory reset will erase all previous connectivity configurations set by the cable provider and erase all custom configurations set up by the user. Â
Factory Reset with the Reset Button
Before performing a factory reset, remove the G54 gateway from the SURFboard Central app if the app was used for setup. For detailed steps, refer to article 18757 - SURFboard Central: Add/Remove Device. Â
The factory reset will disassociate the gateway from the SURFboard Central app and erase all settings.  Using the SURFboard Central App is recommended to configure the G54 home network quickly and easily. For assistance with setup, refer to article 18840 - SURFboard Central: Wi-Fi Cable Modem Setup.
- Carefully insert a paper clip or small object into the reset button and press it.
 - Hold down the Reset button, the LED will begin a series of white flashes to indicate that a factory reset has been initiated. The G54 will then reboot, once the LED flashes green the G54 has finished rebooting and will be configured with the default settings.
Factory Reset in the Web Manager
To perform the factory reset using the Web Manager.Â
- Launch a web browser, such as Internet Explorer, Firefox, or Safari. Â Enter http://192.168.0.1 into the address box, and press the Enter key. Â
  - A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article 18181 - Alert Message for Web Manager Access.
- On the Login page, the Username field will be pre-populated with admin, Enter the custom password in the Password field, then click the Login button.Â
NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign in. For detailed instructions in the app, refer to article 19069 - SURFboard Central: Web Manager Access.
- Once logged into the web manager, click on Troubleshooting then Restart/Restore.
 - Click Restore Gateway Defaults to reset all settings back to the factory defaults.
NOTE: Restore Wi-Fi Defualts will reset only the Wi-Fi settings back to the factory default settings.Â
 - Click OK on the prompt. The LED on the G54 will flash white indicating that a factory reset has been initiated.Â
NOTE: The Wi-Fi credentials will be reset back to the factory default credentials. If the Wi-Fi credentials were customized, all clients connecting via Wi-Fi will need to be reconnected to the default network. The default network name and password can be found on the white sticker at the bottom of the G54.
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