Consumers - G54: Locating the HFC MAC Address

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G54: Locating the HFC MAC Address

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Where can I find the HFC MAC Address on my G54 gateway?
When installing the G54 for the first time, it may be required to provide the HFC MAC Address to the cable provider to activate the G54 for Internet access.  The HFC MAC Address is located at the bottom panel and in the Web Manager.  The HFC MAC Address is also known as the CMAC Address.  This document includes the following sections:

Locate the HFC MAC Address on the Bottom Panel

The HFC MAC Address is labeled as HFC MAC located on the bottom panel white sticker of the device. 

G54 - Label - HFC MAC

Locate the HFC MAC Address in Web Manager

  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.     
  2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article 18181 - Alert Message for Web Manager Access.

    NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager.  For assistance with the wizard, refer to article 19497 - G54: Web Manager First Time Login.
  3. On the Login page, enter the custom password in the Password field.  The Username field is populated with admin. 

    NOTE: If the Username field is populated with an email address, retrieve the admin password from the SURFboard Central app to log in.  For detailed instructions in the app, refer to article 19069 - SURFboard Central: Web Manager Access.

  4. Click the Login button.  The Gateway > Summary page will appear.

    User-added image

  5. On the left-hand menu, click the Connection link then click the WAN link on the sub-menu.  The Gateway > Connection > WAN page will appear.  
  6. To locate the HFC MAC address labeled CM MAC, scroll to the bottom of the WAN section.   

    G54 - CM MAC



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