Can I access the G54 settings from a remote location?
Answer
The G54 is capable of remote management by using the SURFboard Central app. When the mobile device with the SURFboard Central app is outside of the home network, the SURFboard Central app establishes a secure remote management session to the G54 to monitor and manage the home network. This document contains the following sections: Â
Mobile device connected to Cellular or Wi-Fi network.
Identify Remote Management Session in the SURFboard Central App The Cloud icon appears next to the Notification bell icon on the upper right corner of the Home screen when the app is remotely connected to the G54.
 The App's Behavior with Remote Management Session
The app cannot establish a remote management session when the G54 is offline. The following message" Your Internet Service is disconnected" will appear when the G54 is offline.
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The app remote management session is unavailable. The following message "Remote access to your Network is currently unavailable." may appear when switching from the G54 Wi-Fi network to a hotspot or cellular network. Retry accessing the SURFboard Central app after some time or power cycle the modem and the G54 to ensure connection to the Internet.
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The Speed Test from the client device to the G54 is not performed and has a red X. This function can only be performed when the app is connected to the G54 Wi-Fi network.
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The WAN IP Configuration Static section is grayed out and unavailable when using the remote management session. This function can only be performed when the app is connected to the G54 Wi-Fi network.
