G54: Unable to Connect to the Wi-Fi Network

• Wi-Fi Client Software Update - Perform software or driver updates on the Wi-Fi client devices to make them compatible with the WPA2/WPA3 Mixed security mode setting on the gateway.
• Replace Wi-Fi Client - If the client device still cannot connect to the G54 Wi-Fi network after software updates, the issue might be hardware incompatibility using WPA2/WPA3 Mixed security mode.  The Wi-Fi client device would then need to be replaced with a newer device that supports WPA2/WPA3 Mixed security mode.
• Configure WPA2 in the G54 - Although it is not recommended, the only option is to change the G54 Wi-Fi security mode to WPA2 to allow WPA2-enabled Wi-Fi client devices to connect.  This setup removes the security protection offered by WPA3.
  
  Click here to change the security mode to WPA2 in the Web Manager.
  Click here to change the security mode to WPA2 in the SB Central App.

Change the Security Mode to WPA2 in the Web Manager

1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.0.1 into the address box, and press the Enter key.     
    
2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article 18181 - Alert Message for Web Manager Access.
   
   NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager.  For assistance with the wizard, refer to article 19497 - G54: Web Manager First Time Login.
    
3. On the Login page, enter the custom password in the Password field.  The Username field is populated with admin. 
   
   NOTE: If the Username field is populated with an email address, retrieve the admin password from the SURFboard Central app to log in.  For detailed instructions in the app, refer to article 19069 - SURFboard Central: Web Manager Access.
    
4. Click the Login button.  The Gateway > Summary page will appear.
   
   
    
5. On the upper right-hand corner, click the Wi-Fi link.  The Gateway > Connection > Wi-Fi > Networks page will appear.
     
6. Under the Primary Home Wi-Fi Network section, click the Edit button.
   
   NOTE: When split mode is enabled, the SSID is individually broadcast over the 2.4 GHz, 5 GHz, 5 GHz High, and 6 GHz radio and can be customized by clicking the Edit button next to each frequency band.   
   
   
    
7. Click the Security Mode drop-down menu and select the WPA2-PSK (AES) option.
    
8. Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
    
9. Click the Save button to apply the new settings.  The Wi-Fi connection will be lost temporarily.     
   
   
    
10. Connect the older WPA2 Wi-Fi client devices to the G54 Wi-Fi network.

Change the Security Mode to WPA2 in the SB Central App

1. Tap the Network icon.
   
   
    
2. Tap the Main Wi-Fi Network + button to expand the card.
    
3. Tap the Pencil icon to make edits.
   
   NOTE: The change to the Security Type will be made across all Wi-Fi bands because one SSID is shared by the Wi-Fi bands.  To make changes to the individual Wi-Fi band, disable the "Enable Combined SSID across all Wi-Fi Band" setting.  This would separate the SSID for each Wi-Fi band and change the Security Type individually.
   
   
    
4. On the Edit Home Network screen, tap the Security Type drop-down menu to select WPA2-PSK (AES).
    
5. Tap the Save Changes button.  The Alert pop-up box will appear.
   
   
    
6. Tap the Continue button.  The Wi-Fi connection will be lost temporarily.   
   
   
    
7. If the "Enable Combined SSID across all Wi-Fi Band" setting is disabled, select another radio band and repeat steps 3 - 6 to change the Security Type.  
   
   
    
8. Connect the older WPA2 Wi-Fi client devices to the G54 Wi-Fi network.