Answer | When https websites are blocked by McAfee® Secure Home Internet (SHI), the browser will display a message "Your connection is not private" or "Can't Open the Page", instead of the McAfee® blocked page.  The McAfee® blocked page will not work when navigating to secured websites that begin with https such as amazon.com, youtube.com, email or social media sites.  Without the McAfee® blocked page, client devices will not be able send a request to the administrator to access the website.  Web browsers will do this as a security precaution to prevent malicious attacks and protect from inappropriate websites.  As a workaround the administrator can either update the Parental Controls Kid profiles by changing the specific Web categories to be Allowed or remove the client device from the Parental Controls Kid profiles to temporary allow access to the websites.  After the websites are allowed the administrator can reverse the workaround to block websites.  This document contains the following sections:
Displayed Message
When https websites are blocked by SHI, the page will display the message "Your connection is not private" or "Can't Open the Page".
NOTE: The exact message displayed may vary depending on the web browser and operating system.
Change Web Categories to Allowed    Â
- Tap the McAfee® SHI icon to launch the app.  The Home screen will appear.
 - On the Home screen, tap on the menu icon, or swipe left.  The Welcome screen will appear.
 - Tap the user's Kid profile to temporary allow access for specific websites. The user's information screen will appear.
 - Tap on Allow/block websites. The list of categories will appear.  Swipe up or down to view the entire list.
 - Tap on the selection switch to Allowed for the specific category website that was blocked. Â
 - Tap on the "Check" symbol in the upper right corner to save changes.
NOTE: After the website is allowed access, repeat step 3 - 6 to reverse the workaround for the specific category to be Blocked on the user's Kid profile. Â
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Remove Client Device from Kid ProfilesÂ
- Tap the McAfee® SHI icon to launch the app.  The Home screen will appear.
 - On the Home screen, tap on the menu icon, or swipe left.  The Welcome screen will appear.
 - Tap the user's Kid profile to temporary allow access for specific websites.  The user's information screen will appear.
 - Under Devices, tap the device to remove.  A prompt for "Remove the device?" will appear.
 - On the prompt, tap the Remove button. Â
 - The device is now removed.
NOTE: After the website is allowed access, reassign the client device back to user's Kid profile. Â Tap the "+" symbol to the right of the Devices line. Â Tap on the device to associate with the profile. Â A check mark will appear to the right of the device. Â Tap on the "check" symbol in the upper right corner to save changes. Â
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