ARRIS Consumer Care

Parental Rewards: Retrieve Parent View Pin

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Question

How do I retrieve the pin for Parent View?

Answer

NOTE: This article applies to the mAX W21, W121, W122 Express, W30, W130, W31, and W133 Routers.

A 4-digit pin is required to exit the Kid View. If the pin is forgotten or lost, it can be emailed from the SURFboard Central app.

Retrieve Parent View Pin

Tap the PR icon in the top-right corner to return the Parent View.
Tap the Forget Pin? Click Here link.
An email with the pin is sent to the email address used for the SURFboard Central app. Tap the back icon and check the email box.
Locate the email with the Parental Reward Alert heading and the PIN is provided.

NOTE: Check the spam or junk folder if the email is not in the inbox.
Re-open the SURFboard Central app, and then tap the four circles icon to enter the pin. Tap the Switch back to parent profile box.
The Parent View is returned for the kid's user profile.