ARRIS Consumer Care

S33/S34: Factory Reset

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Question

How do I reset my S33/S34 cable modem back to the factory default settings?

Answer

In some cases, the S33/S34 may need to be reset to its factory default state and clear all of the previous settings. If the login for the Web Manager is unsuccessful, the only option is to perform a factory reset. The Factory Reset can be performed by pressing the reset button on the device or through the Web Manager. This document describes how to reset the S33/S34 back to the factory default settings using the reset button on the device or through the Web Manager.

CAUTION: This process will clear all configurations and should be used as the last resort. Performing a Factory Reset will erase any configuration changes that have been made and revert the custom admin password to the last 8 digits of the serial number or password (default password). For assistance with Web Manager Access, refer to article # 18552 – S33/S34: Web Manager Access.

Factory Reset with the Reset Button

Carefully insert the tip of a pen or the end of an unwound paperclip into the reset button located on the bottom, of the device.
Press and hold down the Reset button for 20 seconds and then release it.

Factory Reset in the Web Manager

NOTE: If the S33/S34 is connected to a router, it is recommended to disconnect the router and connect the S33/S34 directly to a computer with an Ethernet cable.

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.100.1 into the address box, and press the Enter key. The Login page will appear.
NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin in the Username field.
Enter a customized password or the default admin password in the Password field.

NOTE: If this is the first time log in to the Web Manager, the default password could be password or the last 8 digits of the serial number. It is required to set a unique password to proceed to the Web Manager. For assistance with Web Manager Access, refer to article # 18552 – S33/S34: Web Manager Access.
Click the Apply button. The Product Registration window will appear.
The Product Registration window includes information about enhanced product support, product warranty registration, and promotional offers from ARRIS.
- Click the Register button to take a few minutes to register the product. For assistance with product registration refer to article # 18558 - S33/S34: Product Registration. When the product is registered the product registration window will not appear during the next login.
- Click the Ask me later button to bypass the product registration window. The product registration window will appear during the next login.
- Click the Stop asking button to stop the product registration window from appearing on the next login.
Click the Configuration link on the top menu. The Configuration page will appear.
On the Configuration page, click the Restore Factory Defaults button. The Message from webpage pop-up window will appear.
Click the OK button on the Message from webpage pop-up window.
The Configuration page will refresh with the message Device is rebooting, please wait a minute.