ARRIS Consumer Care

S33/S34: Product Registration

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Question

How do I register my S33/S34 cable modem?

Answer

The S33/S34 cable modem comes with a 2-year limited warranty from the date of purchase. When logging into the Web Manager, the Product Registration window is displayed. To register the S33/S34 cable modem product, click the Register button. This document describes how to register the S33/S34.

S33/S34 Product Registration

NOTE: If the S33/S34 is connected to a router, it is recommended to disconnect the router and connect the S33/S34 directly to a computer with an Ethernet cable.

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.100.1 into the address box, and press the Enter key. The Login page will appear.
NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin in the Username field.
Enter a customized password or the default admin password in the Password field.

NOTE: If this is the first time log in to the Web Manager, the default password could be password or the last 8-digit of the serial number. It is required to set a unique password to proceed to the Web Manager. For assistance with Web Manager Access, refer to article # 18552 – S33/S34: Web Manager Access.
Click the Apply button. The Product Registration window will appear.
On the Product Registration window, click the Register button. The ARRIS Device Registration page will appear.
On the ARRIS Device Registration page, enter the S33/S34 serial number into the Serial Number field. Click the Next button.
Enter an email address into the Email Address field.
Enter a first name in the First Name field and enter a last name in the Last Name field.
Click the Next button.
Select the place of purchase store in the Place of Purchase field.
Select the service provider in the Service Provider field.
Enter the date when the S33/S34 was purchased in the Date of Purchase (MM/DD/YYYY) field.
To receive product and promotional offers, check the box for Check if you would like to receive product and promotional offers from ARRIS.
To receive a survey about future ARRIS products, check the box for Check if you would be interested in consumer survey about future ARRIS products.
Click the Submit button.
The S33/S34 product is registered with a warranty of 1 year grace period from the date of purchase.