Consumers - SB6121: System Event Logs
FAQs

ARRIS Consumer Care

Article

SB6121: System Event Logs

« Go Back

Information

 
Question

How do I view the Logs in the SB6121 Modem?

Answer

The Logs display the current status of the modem in chronological order. There are four types of field description:

  • Time - Indicates the date and time the incident occurred.
  • Priority - Indicates the level of importance of the error.
  • Code - Used by the cable modem technician.
  • Description - Provides a brief definition of the error.

To View the Logs:

NOTE: If the SB6121 is connected to a router, it is recommended to disconnect the router and connect the SB6121 directly to a computer with an Ethernet cable.
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.100.1 into the address box. The Cable Modem Status page will appear.

    Image
     
  2. From the top, click the Logs tab. The Logs page appears.

    Image
     

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->