Consumers - SB6141: Factory Reset

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SB6141: Factory Reset

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How do I reset my SB6141 to factory default?


The SB6141 cable modem may need to be reset back to its factory default state, and clear all of the previous settings.  Resetting the SB6141 cable modem to its factory default configuration will remove all stored parameters learned by the SB6141 during prior initializations. The document describes how to reset the SB6141 cable modem to the factory default settings by logging in the GUI (Graphical User Interface).

CAUTION: This process will clear all configurations and should be used as the last resort.  Performing a Factory Reset will erase any configuration changes made previously and will require to re-configure the modem for Internet access. 

NOTE: The initialization process may take 5 to 30 minutes.

Resetting the SB6141

  1. Disconnect the coaxial cable from the modem. 

    NOTE: If the SB6141 is connected to a router, it is recommended to disconnect the router and connect the SB6141 directly to a computer with an Ethernet cable.
  2. Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord.

    User-added image

  3. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box.  The Status page appears.


  4. Click the Configuration link on the top menu.  The Configuration page appears.
  5. Click the Reset All Defaults button (as shown below).
    NOTE: If the Reset All Defaults button is not present, disconnect the coaxial cable and then power cycle the modem.  
    After the modem is rebooted repeat step 1 -2 and the Reset All Default button is present.

  6. When asked, Do you want to proceed?, click the OK button. 
  7. Connect the coaxial cable to the modem.

    NOTE: The initialization process may take 5 to 30 minutes.



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