Consumers - SB6183: Factory Reset

ARRIS Consumer Care


SB6183: Factory Reset

« Go Back


How do I reset my SB6183 to factory default?
In some cases the SB6183 modem may need to be reset to its factory default state, and clear all of the previous settings.  The modem can be reset back to the factory default by logging in the GUI (Graphical User Interface).  This document describes how to reset the SB6183 to factory defaults within the GUI.

CAUTION: This process will clear all configurations and should be used as the last resort.  Performing a Factory Reset will erase any configuration changes that have been made and requires the modem to be reprovisioned for Internet access. 

NOTE: Resetting the cable modem may take 5 to 30 minutes.

Factory Reset in the GUI

  1. Disconnect the coaxial cable.

    NOTE: If the SB6183 is connected to a router, it is recommended to disconnect the router and connect the SB6183 directly to a computer with an Ethernet cable.
  2. Power cycle the unit by disconnecting the power cord for 10 seconds, then reconnect the power cord.

    User-added image

  3. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box.  The Status page will appear.

    Right click on the image to save it to your computer.

  4. Click the Configuration link on the top menu.  The Configuration page will appear.
  5. Click the Restore Factory Defaults button (as shown below).

    NOTE: If the Restore Factory Defaults button is not present, disconnect the coaxial cable and then power cycle the modem.  After the modem is rebooted repeat step 1 -2 and the Restore Factory Defaults button is present.

    Right click on the image to save it to your computer.

  6. When asked, Do you want to proceed?, click the OK button.
  7. Connect the coaxial cable to the modem.

    NOTE: The initialization process may take 5 to 30 minutes.



Was this article helpful?


Your feedback is appreciated.

Characters Remaining: 255