Consumers - SB6190: First Time Installation

ARRIS Consumer Care


SB6190: First Time Installation

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What is the installation process for my SB6190 cable modem?
This document describes the basic installation process for the SB6190 cable modem.

Before Installation

Before beginning the installation, check that the following items were included with the SB6190 cable modem:

  • Power Supply
  • Software License & Regulatory Card
  • Quick Start Guide

Additional Item Needed (Not Included)

  • Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
  • RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
  • Ethernet cable for each additional Ethernet-enabled device

System Requirements

  • High-speed Internet access account
  • Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
  • Compatible operating systems:
    • Windows 10
    • Windows 8, 8.1
    • Windows 7 Service Pack 1 (SP1)

      NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SB6190 cable modem.

    • Macintosh 10.4 and higher
    • UNIX
    • Linux


Install the SB6190 

  1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SB6190 cable modem.  Hand-tighten the connectors to avoid damaging them.
  2. Connect the Ethernet cable to the Ethernet port on the computer or router and to the Ethernet port on the back of the SB6190 cable modem.

    NOTE: A typical setup for Internet access consist of connecting one computer or a Wi-Fi router directly to the cable modem.  Connecting a Wi-Fi router to the SB6190 is recommended when there are multiple client devices in the home network.

  3. Connect the power supply to the Power port on the rear of the SB6190 cable modem and then plug it into an electrical wall outlet that is not controlled by a wall switch.

    NOTE: This automatically powers ON the SB6190 cable modem.

    User-added image

  4. Check for the solid LED on the front panel of the SB6190 cable modem.  The LED will flash during the initial startup. 

    User-added image

    LED IconBlinkingOn (Solid)
    User-added imageNot applicable - icon does not blink.Green: Power is properly connected.
    User-added imageScanning for a downstream (receive) channel connection.Green: Non-bonded downstream channel is connected.

    Blue*: High-speed Internet connection with bonded downstream channels.
    User-added imageScanning for an upstream (send) channel connection.Green: Non-bonded upstream channel is connected.

    Blue*: High-speed Internet connection with bonded upstream channels.
    User-added imageScanning for an Internet connection.Green: Startup process completed.
    Blue*: Indicates DOCSIS 3.0 operations (high-speed Internet access) which may not be available in all locations.  Check with the service provider for availability in the area.
  5. Power on computer and login. 
  6. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SB6190.

    NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC ID and the Serial number (S/N) listed on the bottom label of the modem and contact the service provider to activate the SB6190.

     User-added image



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