ARRIS Consumer Care

SB8200: Changing the Admin Login

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Question

How do I change the default admin password on my SB8200 modem?

Answer

The default login credentials is admin (username) and the default password is password or last 8 digits of the serial number printed on the bottom white label. The admin password can be customized. This document describes how to change the Admin password.

Change the Admin Password
NOTE: If the SB8200 is connected to a router, it is recommended to disconnect the router and connect the SB8200 directly to a computer with an Ethernet cable.

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.100.1 into the address box and press the Enter key. The Login page will appear.

NOTE 1: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE 2: The admin login is not available on firmware version prior to 1.01.009.47 and the Connection page will appear.
On the Login page, enter admin in the Username field.
Enter password or the last 8 digits of the serial number printed on the bottom white sticker in the Password field.
Click the Login button. The Connection page will appear.
Click the Change User Password link on the main menu. The Change User Password page will appear.
Enter admin in the Enter Username field.
Enter password or the last 8 digits of the S/N printed on the bottom white label in the Enter Current Password field.
Enter a new custom password in the Enter New Password field and re-enter the new custom password in the Re-Enter New Password field.

Password Requirements:
- Minimum of 8 characters
- At least one uppercase alpha character
- At least one number (0-9)
- At least one special character (~ ! @ # $ % ^ * ( ) - _ = + [ ] { } | ; : , . / ?)
Click the Apply button. The pop-up box will appear.
Click the Ok button. The Login page will appear to re-login to the Web Manager.
Enter admin in the Username field and enter the customized password in the Password field.
Click the Login button. The Connection page will appear.