Answer | In some cases, the SB8200 may need to be reset to its factory default state. Â Resetting the SB8200 can fix connectivity issues and ensure it is operating at the fastest speed available for the Internet service subscribed. Â The Factory reset can be performed by pressing the reset button. Â This document describes how to reset the SB8200 to factory default settings.Â
NOTE: On firmware version 1.01.009.47 and later, holding the Reset button down for 10 seconds will reset the modem and revert the custom admin password back to the default password (last 8 digit of the serial number).  For assistance with Web Manager login, refer to article # 16925 – SB8200: Web Manager Access. Factory Reset With the Reset Button
- Carefully insert the tip of a pen or the end of an unwound paperclip into the reset button.
 - Press and hold down the Reset button for 10 seconds and then release it.  The front panel LEDs will flash.
NOTE: There may be up to one minute delay for the Power LED on the SB8200 front panel to light up after the modem starts up.
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