Consumers - SB8200: Factory Reset

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SB8200: Factory Reset

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How do I reset my SB8200 to factory default settings?
In some cases, the SB8200 may need to be reset to its factory default state.  Resetting the SB8200 can fix connectivity issues and ensure it is operating at the fastest speed available for the Internet service subscribed.  The Factory reset can be performed by pressing the reset button.  This document describes how to reset the SB8200 to factory default settings. 

NOTE: On firmware version and later, holding the Reset button down for 10 seconds will reset the modem and revert the custom admin password back to the default password (last 8 digit of the serial number).   For assistance with Web Manager login, refer to article # 16925 – SB8200: Web Manager Access

Factory Reset With the Reset Button
  1. Carefully insert the tip of a pen or the end of an unwound paperclip into the reset button.
  2. Press and hold down the Reset button for 10 seconds and then release it.  The front panel LEDs will flash.

    NOTE: There may be up to one minute delay for the Power LED on the SB8200 front panel to light up after the modem starts up.

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