ARRIS Consumer Care

SBG10: Hiding the Wi-Fi Network Name

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Information

Question

How do I setup my SBG10 Gateway to not broadcast a wireless network?

Answer

The SBG10 Wi-Fi network name (SSID) broadcast concurrently over the 2.4 GHz and 5 GHz band. The SSID is visible to the Wi-Fi clients and the Wi-Fi clients connects to the Wi-Fi network by selecting the SSID and entering the Wi-Fi password.

Hiding the SSID increases security for the Wi-Fi network. This will prevent Wi-Fi clients from detecting the SSID when viewing the available Wi-Fi networks in the home network. When the SSID is hidden, Wi-Fi clients in the network will lose wireless connection and the SSID and Wi-Fi password will need to be manually entered into the Wi-Fi client's application to connect. This document describes how to hide the SSID.

NOTE: Hiding the SSID on the 2.4 GHz or 5 GHz band will disable the WPS (Wireless Protected Setup) feature. For more information on WPS, refer to Article # 17860 - SBG10: WPS PBC Setup.

Hide the SSID

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The Login page will appear.
NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin in the User Name field.
Enter password or a customized password in the Password field.

NOTE: When using the default password to login, it may be required to set a unique password to proceed to the Web Manager. For assistance with Web Manager Access, refer to article # 18249 – SBG10: Web Manager Access.
Click the Apply button. The System Basic Setup page will appear.
On the System Basic Setup page, click the Wireless 2.4 GHz link on the top menu. The System Basic Setup page will appear.
On the System Basic Setup page, uncheck the Broadcast Network Name (SSID) option. The system pop-up window will appear.
Click the OK button on the system pop-up window.
Click the Apply button. The System Basic Setup page will refresh.

CAUTION: Wi-Fi clients in the network will lose wireless connection. The SSID and Wi-Fi password will need to be entered into the Wi-Fi client's application to connect.

NOTE: Repeat steps 5 - 8 for the Wireless 5 GHz band. Click the Wireless 5 GHz link on the top menu.