Consumers - SBG10: Locating the HFC MAC Address

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SBG10: Locating the HFC MAC Address

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Where can I find the MAC address on my SBG10 gateway?
The label on the bottom panel of the SBG10 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify the cable/DOSCIS interface of the modem.  To receive data service, the MAC address marked as HFC MAC ID will need to be provided to the Internet Service Provider.  The HFC MAC Address is also known as the CMAC Address.  This document includes the following sections:

Locating the MAC ID on the Bottom Panel

The MAC ID can be located on the bottom label of the gateway.

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Locating the MAC ID in the Web Manager
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The Status page will appear.

    NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
  2. On the Status page, locate Cable under the Interface Parameters section.  The MAC ID address will be listed as shown in green.

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