SBG6400: First Time Installation

Before Installation

• Wall Power Supply
• Software License & Regulatory Card
• Quick Start Guide

Additional Item Needed (Not Included)

• Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
• RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
• Ethernet cable for each additional Ethernet-enabled device

• High-speed Internet access account
• Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
• Compatible operating systems:
  • Windows 10
  • Windows 8, 8.1
  • Windows 7 Service Pack 1 (SP1)
    
    NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SBG6400.
     
  • Macintosh 10.4 and higher
  • UNIX
  • Linux

Install the SBG6400

1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG6400.  Hand-tighten the connectors to avoid damaging them.
    
2. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG6400.  
   
   NOTE: Client device with Ethernet connection is not required to complete installation. 
    
3. Connect the included Wall Power Supply to the Power port on the rear of the SBG6400 and then plug it into an electrical wall outlet that is not controlled by a wall switch.
   
   NOTE: This automatically powers ON the SBG6400. 
   
    
    
4. Check for solid LED on the front panel of the SBG6400 gateway. 
   
   
    

   LED Icon	Blinking	On (Solid)
   	Not applicable - no LED on button. NOTE: The Wireless LED will blink Amber to indicate the WPS pairing process is in progress.	Not applicable - no LED on button.
   	Not applicable - icon does not blink.	Green: Power is properly connected.
   	Scanning for a downstream (receive) channel connection.	Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels.
   	Scanning for a upstream (send) channel connection.	Green: Non-bonded upstream channel is connected. Blue*: High-speed Internet connection with bonded upstream channels.
   	Scanning for an Internet connection.	Green: Startup process complete.
   	Green: Wi-Fi enabled with encrypted wireless data activity. Amber: WPS Pairing process is underway between the SBG6400 and a WPS-enabled wireless device.	Green: Any of the following applies: 2.4 GHz wireless connection is made between the SBG6400 and another Wi-Fi enabled device in the home network; for example, Wi-Fi telephone, tablet, or laptop. The WPS Pairing process between the SBG6400 and WPS-enabled wireless device was successful. The WPS Pairing process either failed or did not complete after two minutes.
   	Green: Read/write activity is detected on the connected USB device.	Green: USB device is detected after it is connected to the SBG6400.
   Blue*: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations.  Check with the service provider for availability in the area.

5. Power on the computer and login. 
    
6. For Wi-Fi client devices connect to the SBG6400-XXXX (Service Set Identification) located on the bottom white sticker of the device.  When prompted enter the Wi-Fi Security Key to connect to the Internet. 
    
7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SBG6400.
   
   NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC ID and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the SBG6400.