ARRIS Consumer Care

SBG6400 (v1.3.x): DDNS Setup

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Information

Question

How do I configure DDNS in my SBG6400?

Answer

The SBG6400 supports the usage of Dynamic Domain Name System (DDNS). DDNS service provides the ability to assign a static Internet domain name to a dynamic IP address, which allows the SBG6400 to be easily accessed from various locations over the Internet. Dynamic DNS is disabled by default. This document describes how to enable and configure Dynamic DNS.

NOTE: Dynamic DNS service is required, which can be obtained at the DynDNS website.

To Configure for DDNS

Launch a Firefox or Safari browser. Enter http://192.168.0.1 into the address box, and press the Enter key.

NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager. The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser. Safari browsers on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1. For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin or a customized username in the Username field.
Enter password or a customized password in the Password field.

NOTE: On later versions of the SBG6400, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label. For assistance with Web Manager Access, refer to article # 18730 – SBG6400: Web Manager Access.
Click the Login button. The Home page will appear.
Move the mouse-cursor over Basic on the top menu, and click the DDNS link from the drop-down submenu. The Basic - DDNS page will appear.
On the Basic - DDNS page:

a.   DDNS Service - Select www.DynDNS.org from the drop-down tab.

    NOTE: By default DDNS feature is Disabled.

b.   User Name - Enter the DynDNS user name.

c.   Password - Enter the DynDNS Password.

d.   Host Name - Enter the DynDNS Host Name.

e.   IP Address - Lists the IP address information.

f. Status - Displays the status of the DDNS service: enabled or not enabled.

g. Click the Apply button.