ARRIS Consumer Care

SBG6400 (v1.3.x): Locating the HFC MAC Address

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Information

Question

Where can I find my HFC MAC Address on my SBG6400?

Answer

When subscribing to Internet services from a cable provider, it may be required to provide the cable provider with the HFC MAC ID of the SBG6400 to have Internet access. The HFC MAC ID of the SBG6400 is located on the bottom panel and also located in the Web Manager of the SBG6400. The HFC MAC ID is also known as the CMAC Address. This document includes the following sections:

Locating the HFC MAC ID on the Bottom Panel
Locating the HFC MAC ID in the Web Manager

Locating the HFC MAC ID on the Bottom Panel

The HFC MAC ID is printed on the bar code label marked HFC MAC ID on the bottom of the SBG6400.

Record it here:

______ : ______ : ______ : ______ : ______ : ______

User-added image

Locating the HFC MAC ID in the Web Manager

Launch a Firefox or Safari browser. Enter http://192.168.0.1 into the address box, and press the Enter key.

NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager. The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser. Safari browsers on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1. For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin or a customized username in the Username field.
Enter password or a customized password in the Password field.

NOTE: On later versions of the SBG6400, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label. For assistance with Web Manager Access, refer to article # 18730 – SBG6400: Web Manager Access.
Click the Login button. The Home page will appear.
Move the mouse cursor over the Status tab and select Product Information from the drop-down submenu. The Status - Product Information page appears
On the Status - Product Information page, the HFC MAC ID of the SBG6400 is listed as the Cable Modem MAC Address.