ARRIS Consumer Care

SBG6580-2: Factory Reset

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Question

How do I reset my SBG6580-2 to factory default settings?

Answer

In some cases, the SBG6580-2 may need to be reset to its factory default state and clear all of the previous settings. If the login for the Web Manager is unsuccessful, the only option is to perform a factory reset. The Factory reset can be performed by pressing the reset button or in the Web Manager. This document describes how to reset the SBG6580-2 to factory default settings by pressing the reset button or in the Web Manager.

CAUTION: This process will clear all configurations and should be used as the last resort. Performing a Factory Reset will erase any configuration changes that have been made and requires the gateway to be reconfigured for Internet access.

Factory Reset With the Reset Button

Carefully insert the tip of a pen or the end of an unwound paperclip into the Reset button.
Press and hold down the Reset button for 10 seconds and then release it or until the front panel LEDs flash.

Factory Reset in the Web Manager

Launch a Firefox or Safari browser. Enter http://192.168.0.1 into the address box, and press the Enter key.

NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager. The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser. Safari browsers on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1. For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin or a customized username in the Username field.
Enter password or a customized password in the Password field.

NOTE: On later versions of the SBG6580-2, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label. For assistance with Web Manager Access, refer to article # 18752 – SBG6580-2: Web Manager Access.
Click the Login button. The Home page will appear.
Move the mouse cursor over Status on the main menu and click the Security link on the sub-menu. The Status - Security page will appear.
On the Status - Security page, click the Yes radio under Restore Factory Defaults.
Click the Apply button.
On the Message from webpage pop-up box, click the OK button.
Move the mouse cursor over Status on the main menu and click the Configuration link on the sub-menu. The Status - Configuration page will appear.
On the Status - Configuration page, click the Reboot button under Configuration.
On the Message from webpage pop-up box, click the OK button.
Next, the following message will appear (below). After waiting 3 minutes, click the RELOAD link to go back to the Login page.