ARRIS Consumer Care

SBG6580-2: Locating the Serial Number

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Question

Where can I locate the serial number for my SBG6580-2?

Answer

The serial number can be located on the bottom panel of the unit and in the Web Manager of the SBG6580-2. This document includes the following sections:

To Locate the Serial Number on the Bottom Panel
To Locate the Serial Number in the Web Manager

To Locate the Serial Number on the Bottom Panel

The serial number can be located on a white sticker on the bottom of the device labeled as S/N.

User-added image

To Locate the Serial Number in the Web Manager

Launch a Firefox or Safari browser. Enter http://192.168.0.1 into the address box, and press the Enter key.

NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager. The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser. Safari browsers on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1. For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
On the Login page, enter admin or a customized username in the Username field.
Enter password or a customized password in the Password field.

NOTE: On later versions of the SBG6580-2, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label. For assistance with Web Manager Access, refer to article # 18752 – SBG6580-2: Web Manager Access.
Click the Login button. The Home page will appear.
Move the mouse cursor over Status on the main menu and click the Product Information link on the sub-menu. The Status - Product Information page will appear.
On the Status - Product Information page, the serial number is shown below as green.