Consumers - SBG6580-2: Remote Access Setup
FAQs

ARRIS Consumer Care

Article

SBG6580-2: Remote Access Setup

« Go Back

Information

 
Question
How do I setup remote access in my SBG6580-2?
Answer
By default, access to the SBG6580-2 configuration menu is only accessible from the local network.  However, the SBG6580-2 can also be configured to be accessible from anywhere on the Internet by enabling Remote Access.  This document contains the following sections: NOTE: The ports used for local and remote access cannot be changed.
 
 
To Verify IP Address for Remote Access
 
NOTE: Like all devices on the Internet, the gateway has an IP Address on the Internet.  The WAN IP Address is assigned dynamically; the Service Provider can verify the correct IP Address. 
  1. Launch a Firefox or Safari browser.  Enter http://192.168.0.1 into the address box, and press the Enter key.  

    NOTEA browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol
     
  2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
     
  3. On the Login page, enter admin or a customized username in the Username field.
     
  4. Enter password or a customized password in the Password field.

    NOTE: On later versions of the SBG6580-2, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18752 – SBG6580-2: Web Manager Access.


    User-added image
     
  5. Click the Login button.  The Home page will appear.

    User-added image

     
  6. Move the mouse cursor over Basic on the main menu and click the Setup link on the sub-menu.  The Basic - Setup page will appear.

    User-added image

     
  7. On the Basic - Setup page, locate the WAN IP Address as shown below.
     
    NOTE: The WAN IP Address will be used to establish remote access.

    User-added image


To Enable Remote Access
  1. Launch a Firefox or Safari browser.  Enter http://192.168.0.1 into the address box, and press the Enter key.  

    NOTEA browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol
     
  2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
     
  3. On the Login page, enter admin or a customized username in the Username field.
     
  4. Enter password or a customized password in the Password field.

    NOTE: On later versions of the SBG6580-2, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18752 – SBG6580-2: Web Manager Access.


    User-added image
     
  5. Click the Login button.  The Home page will appear.

    User-added image

     
  6. Move the mouse cursor over Advanced on the main menu and select the Options link on the sub-menu.  The Advanced - Options page will appear.

    User-added image

     
  7. On the Advanced - Options page, check the Enable option for Remote Config Management.

    NOTE: A red warning will inform the user that Remote Management is turned on.

     
  8. On the Warning pop-up window, click the OK button.
     
  9. Click the Apply button.
     
    NOTE: A restart is not necessary, as the settings will immediately take effect.

    User-added image


To Establish Remote Access
  1. Locate the WAN IP Address. 
     
    NOTE: Reference the WAN IP Address from the To Verify IP Address For Remote Access section.

     
  2. From a remote location, launch a Firefox or Safari browser.  Enter http://Wan IP Address into the address box, and press the Enter key.  

    NOTEA browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol
     
  3. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
     
  4. On the Login page, enter admin or a customized username in the Username field.
     
  5. Enter password or a customized password in the Password field.
     
  6. Click the Login button.  The Home page will appear.

    User-added image


To Disable Remote Access
 
  1. Launch a Firefox or Safari browser.  Enter http://192.168.0.1 into the address box, and press the Enter key.  

    NOTEA browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol
     
  2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
     
  3. On the Login page, enter admin or a customized username in the Username field.
     
  4. Enter password or a customized password in the Password field.

    NOTE: On later versions of the SBG6580-2, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18752 – SBG6580-2: Web Manager Access.


    User-added image
     
  5. Click the Login button.  The Home page will appear.

    User-added image

     
  6. Move the mouse cursor over Basic on the main menu and click the Setup link on the sub-menu.  The Basic - Setup page will appear.

    User-added image

     
  7. On the Advanced - Options page, uncheck the Enable option for Remote Config Management
     
  8. Click the Apply button.

    NOTE: A restart is not necessary, as the settings will immediately take effect.

    User-added image

Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Characters Remaining: 255

 

Print
-->