ARRIS Consumer Care

SBG6580 (v8.5.x): WPA2-PSK Tech Tip

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Information

Question

How do I make a wireless connection to the SBG6580 using WPA-PSK?

Answer

Issue

Some SBG6580s may have WPA2-PSK wireless encryption settings pre-loaded at the time of manufacture and may not be compatible with several Windows^® Operating Systems currently in the field.

Description and Details

The SBG6580 is an 802.11n Wireless-Gateway device with 802.11 b/g backward compatibility. This device is pre-configured with 802.11n enabled, a unique Primary SSID, WPA2-PSK encryption enabled, and a unique WPA/WPA2 Pre-Shared Key. Several of the more common PC Operating Systems currently deployed do not support WPA2 encryption, and manual reconfiguration of the unit may be required to establish a secure wireless connection with those systems.

The following Windows^® Operating Systems will support the SBG6580 pre-configured WPA2-PSK wireless settings:

Microsoft Windows^® 8
Microsoft Windows^® 7
Microsoft Windows^® Vista
Microsoft Windows^® XP SP3
Microsoft Windows^® XP SP2 w/ KB893357 hotfix

Other Windows^® Operating Systems (or devices that do not support WPA2) will require the user to manually change the default wireless encryption settings to WPA-PSK.

Corrective Actions

Manual reconfiguration will require a user to connect to the SBG6580 via an ethernet connection. Once connected, the user can access the SBG6580 internal HTML screens to change the necessary wireless settings.

To Setup WPA-PSK

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The Login page appears.

NOTE: By default the LAN IP address is 192.168.0.1. If the default address has been changed, enter the custom address in the address box.
On the Login page:
a.   Enter admin in the Username field.
b.   Enter motorola in the Password field.
c.   Click the Login button. The Home page appears.

NOTE: On firmware version 8.9.0.4 and later, the default admin password is required to be changed. The Change User Password prompt will immediately appear after logging into the Web manager with the default admin password. For assistance with the Change User Password screen, please refer to article # 18055 - SBG6580 (v.8.9.x): Prompt to Change Default Admin Login.
On the Home page, click on Manage Wi-Fi Network. The Wireless - Primary Network Settings page appears.
On the Wireless - Primary Network Settings page:
a.   For Wireless Security, click the drop-down menu, and select WPA2-PSK + WPA-PSK.

      NOTE: Selecting WPA2-PSK + WPA-PSK will allow devices that are compatible with WPA-PSK and/or WPA2-PSK to connect.

b. Click the Apply button.

     NOTE: A reboot of the unit is not required for changes to take effect.