Consumers - SBG6700-AC (v8.6.x): Locating the Software Version

ARRIS Consumer Care


SBG6700-AC (v8.6.x): Locating the Software Version

« Go Back


Where can I find the software version in my SBG6700-AC Gateway?
The software (also known as firmware) version of the SBG6700-AC is located on its configuration page.  Some features may vary depending on the software version the SBG6700-AC has.  The SBG6700-AC does not support manual software upgrades.  Any firmware or software changes must be implemented via the cable network.  The cable provider can update the firmware based on what they have approved for their network distribution.  This document describes how to locate the software version.

To Locate the Software Version

  1. Launch a Firefox or Safari browser.  Enter into the address box, and press the Enter key.  

    NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - uses an unsupported protocol.
  2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access..
  3. On the Login page, enter admin or a customized username in the Username field.
  4. Enter password or a customized password in the Password field.

    NOTE: On later versions of the SBG6700-AC, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18754 – SBG6700-AC: Web Manager Access.

    User-added image
  5. Click the Login button.  The Home page will appear.
    User-added image
  6. Move the mouse cursor over the Status tab and select the Product Information sub-link.  The Status - Product Information page will appear.

    User-added image
  7. Check the Software Version in the information section (as shown below).
    User-added image



Was this article helpful?


Your feedback is appreciated.

Characters Remaining: 255