This document describes the basic installation process for the SBG6782-AC Gateway.
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Before Installation
Before beginning the installation, check that the following items were included with the SBG6782-ACÂ Gateway:
- Power Cord
- Software License & Regulatory Card
- Support Information Card
- Quick Start Guide
Additional Item Needed (Not Included)
- Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
- RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
- Ethernet cable for each additional Ethernet-enabled device
System Requirements
- High-speed Internet access account
- Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
- Compatible operating systems:
- Windows 10
- Windows 8, 8.1
- Windows 7 Service Pack 1 (SP1)
NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SBG6782-AC.
 - Macintosh 10.4 and higher
- UNIX
- Linux
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Install the SBG6782-AC
- Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG6782-AC.  Hand-tighten the connectors to avoid damaging them.
 - Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG6782-AC. Â
NOTE: Client device with Ethernet connection is not required to complete installation.Â
 - Connect the included Power Cord to the Power port on the rear of the SBG6782-AC and then plug it into an electrical wall outlet that is not controlled by a wall switch.
NOTE:Â This automatically powers ON the SBG6782-AC.Â
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 - Check for solid LED on the front panel of the SBG6782-AC gateway.Â
![User-added image](https://arris--c.na133.content.force.com/servlet/servlet.ImageServer?id=0154Q000004ZPUF&oid=00D30000000kUAL&lastMod=1655842416000)
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LED Icon | Blinking | On (Solid) |
![User-added image](https://arris--c.na133.content.force.com/servlet/servlet.ImageServer?id=0154Q000004ZPQc&oid=00D30000000kUAL&lastMod=1655829914000) | Not applicable - No LED on button NOTE: The Wireless LED will blink Amber to indicate the WPS Pairing process is in progress. | Not applicable - no LED on button. |
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003OQtN&oid=00D30000000kUAL&lastMod=1471532069000) | Not applicable - icon does not blink. | Green: Power is properly connected. |
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003OQtX&oid=00D30000000kUAL&lastMod=1471531813000) | Scanning for a downstream (receive) channel connection. | Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels. |
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003OQtc&oid=00D30000000kUAL&lastMod=1471531833000) | Scanning for an upstream (send) channel connection. | Green: Non-bonded upstream channel is connected. Blue*: High-speed Internet connection with bonded upstream channels. |
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003OQtS&oid=00D30000000kUAL&lastMod=1471531790000) | Scanning for an Internet Connection. | Green: Start-up process completed. |
![User-added image](https://arris--c.na133.content.force.com/servlet/servlet.ImageServer?id=0154Q000004KESF&oid=00D30000000kUAL&lastMod=1633641790000) | Green: Wi-Fi enabled with encrypted/unencrypted wireless data activity. Amber: Flashes during the wireless pairing process and lights up SOLID green after five seconds or less. | Green: 2.4 GHz wireless connection made between the SBG6782-AC and another Wi-Fi enabled device on the home network; for example, Wi-Fi telephone, tablet or laptop. |
![User-added image](https://arris--c.na133.content.force.com/servlet/servlet.ImageServer?id=0154Q000004KESF&oid=00D30000000kUAL&lastMod=1633641790000) | Green: Wi-Fi enabled with encrypted wireless data activity. Amber: Flashes during the wireless pairing process and lights up SOLID green after five seconds or less. | Green: 5 GHz wireless connection made between the SBG6782-AC and another Wi-Fi enabled device on the home network; such as a printer, tablet or laptop. |
![User-added image](https://arris--c.na133.content.force.com/servlet/servlet.ImageServer?id=0154Q000004ZPUK&oid=00D30000000kUAL&lastMod=1655843986000) | Green: Indicates MoCA activity in progress. | Green: A MoCA device is connected and running. |
Blue* - Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with the service provider for availability in the area. |
- Power on the computer and login.Â
 - For Wi-Fi client devices connect to the XXXXXX (Service Set Identification) located on the bottom white sticker of the device. When prompted enter the Wi-Fi Security Key to connect to the Internet.Â
 - Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SBG6782-AC.
NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC ID and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the SBG6782-AC.
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000002qD6y&oid=00D30000000kUAL&lastMod=1384382396000)