SBG6782 (v8.4.x): Wi-Fi Security Key Lookup

The default Wi-Fi Security key (sometimes referred to as the wireless password) is located on a white label at the bottom of the SBG6782. By default, the SBG6782 is configured for a wireless connection using WPA-PSK encryption.  If the Wi-Fi Security key has been changed in the SBG6782, it can be retrieved by logging into the Graphical User Interface (GUI) of the SBG6782.

This document describes how to locate the default Wi-Fi Security key on the gateway, and how to locate the Wi-Fi Security key if it has been changed.

To Lookup the Default Wi-Fi Security Key

1. Turn the gateway over with the bottom facing up and or to the side.  The wireless password will be displayed as the Wi-Fi Security Key (as seen below). 
   
   NOTE 1:  The Wi-Fi Security Key consists of case-sensitive letters and numbers. 
   
   NOTE 2: Do not include the spaces between the characters when entering into the wireless client.

   NOTE 3:  For units that have been leased or purchased from Time Warner, and the default Wi-Fi Security key does not allow a wireless connection, please contact Time Warner for assistance.
   
     

To make a connection, configure the wireless client with the same SSID, WPA Version, and Pre Shared Key as the gateway.

• Refer to Answer # 22245 - Windows 8: Wireless Connection.
• Refer to Answer # 20584 - Windows 7: Wireless Connection.
• Refer to Answer # 20063 - Wireless Setup on Microsoft Windows XP.
• Refer to Answer # 20145 - WPA Wireless Setup on Apple Operating Systems.
• Other 3rd party wireless utilities or devices, please refer to their vendor for assistance.

To Lookup the Wi-Fi Security Key in the GUI

1. Launch a Firefox or Safari browser.  Enter http://192.168.0.1 into the address box, and press the Enter key.  
   
   NOTE: A browser message on Chrome, Edge, Firefox, and Opera, may appear when accessing the Web Manager.  The message includes 192.168.01 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS protocol and does not match the version allowed by the web browser.  Safari browsers on Apple PC and mobile devices are not impacted.  The workaround to access the Web Manager with a PC is to use the Firefox browser and set the TLS version to 1.  For workaround instructions refer to article # 19435 - 192.168.0.1 uses an unsupported protocol.
    
2. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
    
3. On the Login page, enter admin or a customized username in the Username field.
    
4. Enter motorola or a customized password in the Password field.
   
   NOTE 1: On later versions of the SBG6782-AC, the Wi-Fi Security Key is used as the default admin password printed on the bottom white label.  For assistance with Web Manager Access, refer to article # 18755 – SBG6782-AC: Web Manager Access.
   
   
    
   NOTE 2:  If the unit has been leased or purchased by Shaw Communications, retrieve the username and password from the black label on the unit, and enter that information into the Username and Password fields.
   
   NOTE 3:  If the unit has been leased or purchased by Time Warner Cable, and the admin username and motorola password does not allow access to the GUI, please contact Time Warner Cable for assistance.
    
5. Click the Login button. The Home page will appear.
   
   
    
6. On the Home page, click on Manage Wi-Fi Network.  The Wireless - Primary Network Settings page will appear.
   
   
    
7. On the Wireless - Primary Network Settings page:
   a.   In the WPA-PSK Security Settings section, the Wi-Fi Security key is displayed as the Passphrase (as shown below).
   
   NOTE:  It is recommended to write down the Passphrase on a piece of paper for future reference.
   
   

To make a connection, configure the wireless client with the same SSID, WPA Version, and Pre Shared Key as the gateway.

• Refer to Answer # 22245 - Windows 8: Wireless Connection.
• Refer to Answer # 20584 - Windows 7: Wireless Connection.
• Refer to Answer # 20063 - Wireless Setup on Microsoft Windows XP.
• Refer to Answer # 20145 - WPA Wireless Setup on Apple Operating Systems.
• Other 3rd party wireless utilities or devices, please refer to their vendor for assistance.