SBG6900-AC: First Time Installation

Before Installation

• Power Cord
• Software License & Regulatory Card
• Quick Start Guide

Additional Item Needed (Not Included)

• Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
• RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
• Ethernet cable for each additional Ethernet-enabled device

• High-speed Internet access account
• Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
• Compatible operating systems:
  • Windows 10
  • Windows 8, 8.1
  • Windows 7 Service Pack 1 (SP1)
    
    NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SBG6900-AC.
     
  • Macintosh 10.4 and higher
  • UNIX
  • Linux

Install the SBG6900-AC

1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG6900-AC.  Hand-tighten the connectors to avoid damaging them.
    
2. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG6900-AC.  
   
   NOTE: Client device with Ethernet connection is not required to complete installation. 
    
3. Connect the included Power Cord to the Power port on the rear of the SBG6900-AC and then plug it into an electrical wall outlet that is not controlled by a wall switch.
   
   NOTE: This automatically powers ON the SBG6900-AC. 
   
    
    
4. Check for solid LED on the front panel of the SBG6900-AC gateway. 
   
   
    

   LED Icon	Flashing	On
   	Not applicable - no Led on button. NOTE: The Wireless LED will flash Amber to indicate the WPS pairing process is in progress.	Not applicable - no LED on button.
   	Not applicable - icon does not flash.	Green: Power is properly connected.
   	Scanning for downstream (receive) channel connection.	Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels.
   	Scanning for an upstream (send) channel connection.	Green: Non-bonded upstream channel is connected. Blue*: High-speed Internet connection with bonded upstream channels.
   	Scanning for an Internet Connection.	Green: Startup process is completed and the SBG6900-AC is connected to the home network.
   	Green: Wi-Fi enabled with encrypted wireless data activity. Amber: WPS Pairing process is underway between the SBG6900-AC and a WPS-enabled wireless device.	Green: Any of the following applies: 2.4 GHz wireless connection is made between the SBG6900-AC and another Wi-Fi enabled wireless device on the home network; such as a Wi-Fi telephone, printer, tablet, laptop, etc. The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful. The WPS Pairing process either failed or did not complete after two minutes. Amber: Flashes during the wireless pairing process and lights up SOLID green after five seconds or less.
   	Green: Wi-Fi enabled with encrypted wireless data activity. Amber: Wi-Fi enabled with unencrypted wireless data activity.	Green: Any of the following applies: 5 GHz wireless connection is made between the SBG6900-AC and another Wi-Fi enabled wireless device on the home network; such as a Wi-Fi telephone, printer, tablet, laptop, etc. The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful. The WPS Pairing process either failed or did not complete after two minutes. Amber: Flashes during the wireless pairing process and lights up SOLID green after five seconds or less.
   	Green: Data activity in progress	Green: USB connection is made between the SBG6900-AC and a computer or other USB device.
   Blue* indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations.  Check with the service provider for availability in the area.

5. Power on the computer and login. 
    
6. For Wi-Fi client devices connect to the SBG6900AC-XXXX (Service Set Identification) located on the bottom white sticker of the device.  When prompted enter the Wi-Fi Security Key to connect to the Internet. 
    
7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SBG6900-AC.
   
   NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC ID and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the SBG6900-AC.