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SBG6950AC2: First Time Installation

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Question
What is the basic installation process for my SBG6950AC2 Gateway?
Answer
This document describes the installation process for the SBG6950AC2 Gateway.
 

Before Installation

Before beginning the installation, check that the following items were included with the SBG6950AC2 Gateway:

  • Power Supply
  • Ethernet Cable
  • Software License & Regulatory Card
  • Support Information Card
  • Quick Start Guide

Additional Item Needed (Not Included)

  • Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
  • RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
  • Ethernet cable for each additional Ethernet-enabled device

System Requirements

  • High-speed Internet access account
  • Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
  • Compatible operating systems:
    • Windows 10
    • Windows 8, 8.1
    • Windows 7 Service Pack 1 (SP1)

      NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SBG6950AC2.

       
    • Macintosh 10.4 and higher
    • UNIX
    • Linux

 

Install the SBG6950AC2

  1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG6950AC2.  Hand-tighten the connectors to avoid damaging them.
     
  2. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG6950AC2.

    NOTE: Client device with Ethernet connection is not required to complete installation.
     
  3. Connect the power cord to the Power port on the rear of the SBG6950AC2 and then plug it into an electrical wall outlet that is not controlled by a wall switch.

    NOTE: This automatically powers ON the SBG6950AC2.  There may be up to a 15 sec delay for the Power LED on the SBG6950AC2 front panel to light up after the power is connected.

    User-added image

     
  4. Check for solid 5 LEDs on the front panel of the SBG6950AC2 gateway.   The Send/Receive and Online LEDs flash during the initial startup. 

    User-added image

     
    LED IconBlinking BlueOn (Solid Blue)
    PowerNot applicable - icon does not blink.Power is properly connected.
    Send/ReceiveScanning for upstream (Send) and downstream (Receive) channel connections. Upstream (Send) and Downstream
    (Receive) channels are connected.
    OnlineScanning for an Internet connection.Gateway is connected to the network.
    Wireless 2.4 GHzWi-Fi enabled with encrypted or unencrypted wireless data activity.

    Any of the following applies:

    2.4 GHz wireless connection is made
    between the SBG6950AC2 and another Wi-Fi enabled wireless device on your home network; for example Wi-Fi telephone, tablet, or laptop.

    The WPS Pairing process between the
    SBG6950AC2 and WPS-enabled wireless device was successful.

    The WPS Pairing process either failed
    or did not complete after two minutes. 

    Wireless 5 GHzWi-Fi enabled with encrypted or unencrypted wireless data activity.Any of the following applies:

    5 GHz wireless connection is made
    between the SBG6950AC2 and another   Wi-Fi enabled wireless device on your home network; for example Wi-Fi telephone, tablet, or laptop.

    The WPS Pairing process between the
    SBG6950AC2 and WPS-enabled wireless device was successful.

    The WPS Pairing process either failed
    or did not complete after two minutes. 
  5. Power on the computer and login. 
     
  6. For Wi-Fi client devices connect to the ARRIS-XXXX (Service Set Identification) located on the bottom white sticker of the device.  When prompted enter the Wi-Fi Security Key to connect to the Internet.
     
  7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SBG6950AC2.

    NOTEIf the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the SBG6950AC2.

    User-added image

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