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SBG6950AC2: Web Manager Access

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How do I login to the SBG6950AC2 Web Manager?
The Web Manager is use for customizing the home network and monitor operation status of the SBG6950AC2 gateway.  The default admin login credential to log into the Web Manager for the first time is admin (username) and password (password).  It is required to change the default admin password after login.  This document contains the following sections:

Web Manager Access
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box.  The Login page will appear.  

    NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

  2. On the Login page, enter admin in the User Name field.
  3. Enter password in the Password field then click the Apply button.  The Alert!! window will appear. 

    NOTE: The "Invalid username or password, or your access has been locked due to multiple login attempts!" message will appear when the password is entered incorrectly.  For additional information, click here.

    User-added image

  4. Click the Click Here link to to change the default password in the Alerts!! window.  

    NOTE: The Close button is available in the Alert!! window to proceed to the Web Manager on firmware version prior to 9.1.103AA78.  For security purposes, ARRIS recommends changing the default admin password.

    User-added image

  5. Enter password in the Old Password field.
  6. Enter a new password in the New Password field and re-enter the new password in the Repeat New Password field.

    Password Requirements:
    • Minimum of 8 characters
    • At least one uppercase alpha character
    • At least 1 number
    • One of ~ ! @ # $ % ^ * (  ) - _ = + [ ] { } | ; : , . / ?
  7. Click the Apply button.  The Login page will appear.     

    User-added image

  8. The Login page will appear, enter the admin in the User Name field. 
  9. Enter the new customized password in the Password field, then click the Apply button.  The Login Settings page will appear.  

    User-added image


Failed Login Attempts

The following message appears when the incorrect password is used for login.  "Invalid username or password, or your access has been locked due to multiple login attempts!". 
  • Click the OK button to enter a correct password. 
User-added image
  • When the login attempts continue to fail, factory reset the SBG6950AC2 to login with the default admin password.  For assistance with factory reset, refer to article # 18288 - SBG6950AC2: Factory Reset



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