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SBG7580-AC: First Time Installation

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Question
What is the basic installation process for my SBG7580-AC Gateway?
Answer

This document describes the installation process for the SBG7580-AC Gateway.
 

Before Installation

Before beginning the installation, check that the following items were included with the SBG7580-AC Gateway:

  • Power Supply
  • Ethernet Cable
  • Software License & Regulatory Card
  • Support Information Card
  • Quick Start Guide
 

Additional Item Needed (Not Included)

  • Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
  • RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
  • Ethernet cable for each additional Ethernet-enabled device


System Requirements

  • High-speed Internet access account
  • Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
  • Compatible operating systems:
    • Windows 10
    • Windows 8
    • Windows 7 Service Pack 1 (SP1)

      NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SBG7580-AC.

       
    • Macintosh 10.4 and higher
    • UNIX
    • Linux
 

To Install the SBG7580-AC

  1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG7580-AC.  Hand-tighten the connectors to avoid damaging them.
     
  2. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG7580-AC. 

    NOTE: Client device with Ethernet connection is not required to complete installation.
     
  3. Connect the power cord to the Power port on the rear of the SBG7580-AC and then plug it into an electrical wall outlet that is not controlled by a wall switch.

    NOTE: This automatically powers ON the SBG7580-AC.  There may be up to a 15 sec delay for the Power LED on the SBG7580-AC front panel to light up after the power is connected.

    User-added image

     
  4. Check for solid 5 LEDs on the front panel of the SBG7580-AC gateway.  The Send/Receive and Online LEDs flash during the initial startup. 

    User-added image
     
    LED IconBlinking BlueOn (Solid Blue)
    PowerNot applicable - icon does not blink.Power is properly connected.
    Send/ReceiveScanning for upstream (Send) and
    downstream (Receive) channel
    connections. 
    Upstream (Send) and Downstream
    (Receive) channels are connected.
    OnlineScanning for an Internet connection.Gateway is connected to the network.
    Wireless 2.4 GHzWi-Fi enabled with encrypted or unencrypted wireless data activity.

    Any of the following applies:

    2.4 GHz wireless connection is made
    between the SBG7580-AC and another   Wi-Fi enabled wireless device on your
    home network; for example Wi-Fi
    telephone, tablet, or laptop.

    The WPS Pairing process between the
    SBG7580-AC and WPS-enabled
    wireless device was successful.

    The WPS Pairing process either failed
    or did not complete after two minutes. 

    Wireless 5 GHzWi-Fi enabled with encrypted or unencrypted wireless data activity.Any of the following applies:

    5 GHz wireless connection is made
    between the SBG7580-AC and another   Wi-Fi enabled wireless device on your
    home network; for example Wi-Fi
    telephone, tablet, or laptop.

    The WPS Pairing process between the
    SBG7580-AC and WPS-enabled
    wireless device was successful.

    The WPS Pairing process either failed
    or did not complete after two minutes. 
  5. Power on the computer and login. 
     
  6. For Wi-Fi client devices connect to the ARRIS-XXXX (Service Set Identification) located on the bottom white sticker of the device.  When prompted enter the Wi-Fi Security Key to connect to the Internet. 
     
  7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SBG7580-AC.

    NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the SBG7580-AC.

    User-added image

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