Consumers - SBG8300: Changing the Wi-Fi Name and Password

ARRIS Consumer Care


SBG8300: Changing the Wi-Fi Name and Password

« Go Back


How do I change the Wi-Fi Name and Password on the SBG8300?
The SBG8300 default Wi-Fi credentials, wireless name and password, are listed on the bottom label of the device.  The Wi-Fi network name (SSID) is unique and identifies the wireless network.  The Wi-Fi password (also known as the wireless security key, encryption key or passphrase) is the same on the 2.4 GHz and 5 GHz network.  The Wi-Fi clients (such as smart phones and laptops) will connect to the respective SSID of each Wi-Fi network using the wireless password.  This document describes changing the default wireless name and password using the Web Manager.

Changing the Wi-Fi Name and Password in the Web Manager
  1. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter into the address box, and press the Enter key.  The https:// Redirect page will appear.   
  2. The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue.  The Gateway > Login page will appear.

    User-added image
  3. A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager.  There is no risk in proceeding to the Web Manager.  For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

    NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager.  For assistance with the wizard, refer to article # 17969 - SBG8300: Web Manager First Time Login.
  4. Enter admin in the Username field and enter the custom password in the Password field.

    NOTE: If the Login page prompts for email address and password.  Log into the Web Manager with the email and password used when setting up the SURFboard Manager app with the SBG8300.
  5. Click the Login button.  The Gateway > Summary page will appear.
User-added image
  1. On the left-hand menu, click the Connection link then click the Wi-Fi link.
  2. Click the Networks sub-menu link.  The Gateway > Connection > Wi-Fi > Networks page will appear.
  3. Under the Home Wi-Fi Network section, click the Edit button for the 2.4 GHz Frequency Band.

    Right click on the image to save it to your computer.
  4. Enter a new wireless network name in the Network Name (SSID) field.  The name needs to be 1 to 32 alphanumeric characters long.
  5. Enter a new wireless password in the Network Password field.  The network password needs to be 8 to 63 characters long.
  6. Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
  7. Click Save button to apply the new settings.  The Gateway > Connection > Wi-Fi > Networks page will appear.   

    NOTE: Repeat step 6 - 10 to change the Wi-Fi credentials for the 5 GHz Frequency Band. 

    CAUTION: When changing the wireless name and password, Wi-Fi clients in the network will lose wireless connection and will need to connect to the new SSID with the new wireless password.
Right click on the image to save it to your computer.



Was this article helpful?


Your feedback is appreciated.

Characters Remaining: 255