ARRIS Consumer Care

SBG8300: Disable Guest Wi-Fi Network

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Question

How do I disable the Guest Wi-Fi network on my SBG8300 Gateway?

Answer

The SBG8300 Guest Wi-Fi is enabled by default and two guest Wi-Fi networks are broadcasted independently over the 2.4 GHz and 5 GHz radio bands. The Guest Wi-Fi network names (also known as SSID) and Wi-Fi passwords are only available in the Web Manager. The Guest Wi-Fi network can be disabled if not in use. This document describes how to disable the Guest Wi-Fi network in the SBG8300 Web Manager.

Disable Guest Wi-Fi Network

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article #17969 - SBG8300: Web Manager First Time Login.
Enter admin in the Username field and enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password. Log into the Web Manager with the email and password used when setting up the SURFboard Manager app with the SBG8300.
Click the Login button. The Gateway > Summary page will appear.
On the left-hand menu, click the Connection link then click the Wi-Fi link.
Click the Networks sub-menu link. The Gateway > Connection > Wi-Fi > Networks page will appear.
Under the Guest Wi-Fi Network section, click the Edit button for the 2.4 GHz Frequency Band. The Gateway > Connection > Wi-Fi > Edit 2.4 GHz page will appear.
Click the Disable button for the Wireless Network option.
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click Save button to apply the new settings. The Gateway > Connection > Wi-Fi > Networks page will appear.

NOTE: Repeat step 7 - 10 to disable the Guest 5 GHz Frequency Band.
The red X will appear next to the disabled Guest Wi-Fi network name as highlighted in the green box.