ARRIS Consumer Care

SBG8300: Factory Reset

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Question

How do I Factory Reset the SBG8300 Gateway to default settings?

Answer

Resetting the SBG8300 to the factory default settings should be used as the last resort. This troubleshooting method resets all of the settings to the factory default state, clearing all previous connectivity configuration set by the cable provider and erases all custom configurations setup by the user.

CAUTION: This process will clear all configurations and should be used as the last option. Performing a factory reset will erase all previous connectivity configurations set by the cable provider and erases all custom configurations set up by the user.

Factory Reset With the Reset Button
Before performing a factory reset, remove the SBG8300 gateway from the SURFboard Central app if the app was used for setup. For detailed steps, refer to article # 18757 - SURFboard Central: Add/Remove Device. The factory reset will disassociate the gateway from the SURFboard Central app and erase all settings. It is recommended to use the SURFboard Central App to configure the SBG8300 home network quickly and easily. For assistance with setup, refer to article # 18840 - SURFboard Central: Wi-Fi Cable Modem Setup.

Carefully insert a paper clip or small object into the reset button and press it.
Hold down the Reset button for at least 10 seconds and release it. The SBG8300 will then reboot, once the LEDs flash the SBG8300 has finished rebooting and will be configured with the default settings.

NOTE: The SBG8300 Gateway takes approximately 10 minutes to fully operate after reboot.

Right click on the image to save it to your computer.

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue. The Gateway > Home Network Wizard - Step 1 page will appear.

NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
Enter a new password in the New Password field and re-enter the new password in the Re-Enter New Password field.

Password Requirements:
- Minimum of 8 characters
- At least one uppercase alpha character
- At least 1 number
- One of ~ ! @ # $ % ^ * ( ) - _ = + [ ] { } | ; : , . / ?
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click the Next Step button. The Gateway > Home Network Wizard - Step 2 page will appear.

NOTE: To use the default Wi-Fi credentials, click the Next Step button to skip this section.
Enter a new wireless network name in the Wi-Fi Network Name (2.4 Ghz) and the Wi-Fi Network Name (5 GHz) fields.
Leave the Encryption Method (2.4 GHz) and the Encryption Method (5 GHz) fields at default (Recommended).
Enter a new wireless password in the Network Password (2.4 GHz) and Network Password (5 GHz) fields.
Click the Next Step button. The Gateway > Home Network Wizard - Step 3 page will appear.
Leave the Time Zone Selection option at default (Automatic).
Click the Time Format drop-down menu and select 24 hour format or 12 hour format.
Leave the Date Format option at default (MM/DD/YYYY), then click the Finish button. The Gateway > Login page will appear.
Enter admin in the Username field and the custom password in the Password field.
Click the Login button to access the SBG8300 Web Manager.
Reconnect the computer and any other client devices to the SBG8300 network. Try accessing www.surfboard.com or any other website to verify if there is a working Internet connection.