ARRIS Consumer Care

SBG8300: Hiding the Wi-Fi Network Name

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Information

Question

How do I setup my SBG8300 Gateway to not broadcast a wireless network?

Answer

The SBG8300 Wi-Fi network name (SSID) broadcast concurrently over the 2.4 GHz and 5 GHz band. The SSID is visible to the Wi-Fi clients and the Wi-Fi clients connects to the Wi-Fi network by selecting the SSID and entering the Wi-Fi password.

Hiding the SSID increases security for the Wi-Fi network. This will prevent Wi-Fi clients from detecting the SSID when viewing the available Wi-Fi networks. When the SSID is hidden, Wi-Fi clients in the network will lose wireless connection and the SSID and Wi-Fi password will need to be manually entered into the Wi-Fi client's application to connect. The WPS (Wireless Protected Setup) feature is disabled when the SSID is hidden. The SSID must broadcast its SSID to utilize the WPS feature. This document describes how to hide the SSID.

Hide the SSID

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article # 17969 - SBG8300: Web Manager First Time Login.
Enter admin in the Username field and enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password. Log into the Web Manager with the email and password used when setting up the SURFboard Manager app with the SBG8300.
Click the Login button. The Gateway > Summary page will appear.
On the left-hand menu, click the Connection link then click the Wi-Fi link.
Click the Networks sub-menu link. The Gateway > Connection > Wi-Fi > Networks page will appear.
Click the Edit button for the 2.4 GHz Frequency Band. The Gateway > Connection > Wi-Fi > Edit 2.4 GHz page will appear.
Uncheck the Enabled option for Broadcast Network Name (SSID). The pop-up box will appear.
Click the OK button.
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click the Save button. The setting will take effect immediately. The Gateway > Connection > Wi-Fi > Networks page will appear.

NOTE: Repeat steps 7 - 11 to hide Wi-Fi network on 5 GHz Frequency Band.