ARRIS Consumer Care

SBG8300: Update to the SURFboard Central App

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Information

Question

How do I migrate to the SURFboard Central app?

Answer

NOTE: This article applies to the SURFboard Wi-Fi Cable Modem SBG8300.

The SURFboard Central app will be replacing the ARRIS SURFboard Manager app. The update includes a newly designed interface to improve over-all user experience and home network management This document describes how to migrate the SURFboard Manager app to the SURFboard Central app.

The SURFboard Central app is available on both App Store and Google Play store at no charge.

Requirements:

The mobile device performing the upgrade is connected to the SURFboard Gateway's Wi-Fi network.
ARRIS SURFboard Manager app version 5.3.40.

Migrate to SURFboard Central

Update the ARRIS SURFboard Manager app to version 5.3.40.
Launch the ARRIS SURFboard Manager app and log in with an email address and custom password used to set up the app. The Download our new App pop-up box will appear.
Access the App Store or Google Play Store to search for SURFboard Central and download the app on the mobile device connected to the SURFboard Wi-Fi network.
Launch the SURFboard Central app, then tap the Continue button. The Allow notification pop-up will appear.
It is required to enable Location Services in the SURFboard Central app to perform first-time setup installation. The steps and screens in iOS may vary from Android OS. For more information on the location services or change the Location Service in the mobile device settings, refer to article # 18476 - SURFboard Central: Location Services.

For iOS: Tap the Allow While Using the app button and then tap the Continue button.
Allow Once -  Location services is enabled during this instance and will be asked again when the app is hard closed and reopened.
Allow While Using the app - Location services is enabled only when the app is in use.

For Android: Tap the Continue button.  Tap the Allow button on the access device's location services and access photos, media, and files on your device message prompt.  These permission are mandatory to perform migration of the gateway.
Tap the Later link.
The Home screen displays the My Network, My Devices, My Experiences, and Network Speed.
Delete the SURFboard Manager app on the mobile device.