ARRIS Consumer Care

SBV2402: Web Manager Access

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Information

Question

How do I access the Web Manager for the SBV2402 cable modem?

Answer

Firmware version 9.1.103AA65L and later includes a new feature of Web Manager login using credentials. Units with older firmware will not be prompted for login credentials and the Status page will appear. The default admin login credential is admin (username) and password (password). If the admin login password is at default, the Login Setting screen will appear to change the admin password. It is required to change the admin password before accessing the Web Manager. The Web Manager is used to view and monitor the network configuration settings and operational status of the SBV2402 cable modem.

If logging into the Web Manager with the customized admin password is unsuccessful, the only option is to perform a factory reset on the SBV2402 to login with the default admin password. Performing a Factory Reset will erase any configuration changes that have been made and will require the gateway to be reconfigured. For instructions on how to do a factory reset, please refer to Answer # 17960 - SBV2402: Reset Button. This document describes how to login to the Web Manager.

Accessing the Web Manager

NOTE: If the SBV2402 is connected to a router, it is recommended to disconnect the router and connect the SBV2402 directly to a computer with an Ethernet cable.

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.100.1 into the address box. The Login page will appear.

NOTE 1: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE 2: The Status page appears on firmware versions prior to 9.1.103AA65L.
On the Login page, enter admin in the Username field.
Enter password in the Password field then click the Apply button. The Login Setting page will appear.
Enter password in the Old Password field.
Enter a new password in the New Password field and re-enter the new password in the Repeat New Password field.

Password Requirements:
- Minimum of 8 characters
- At least one uppercase alpha character
- At least 1 number
- One of ~ ! @ # $ % ^ * ( ) - _ = + [ ] { } | ; : , . / ?
Click the Apply button. The Login page will appear.
Enter admin in the Password field.
Enter the custom password in the Password field then click the Apply button. The Status page will appear.

The following are descriptions for each page in the SBV2402 menu:

NOTE: The CM Feature, Login Settings, and Logout pages are available on firmware version 9.1.103AA65L and later.
- Status - Provides information about the startup process of the Cable Modem.
  HW/FW Version - Provides information about the hardware and firmware version of the unit.
- Event Log - Provides diagnostic messages generated by the Cable Modem, which is intended for use by a qualified technician.
- CM State - Provides information about the status of the Cable Modem's HFC and IP network connectivity.
- ISP Use Only - Used by qualified technicians.
- CM Feature - Provides the options for turn on the front panel LEDs and Energy Efficient Ethernet
- Login Settings - Provides the option to change the admin password.
- Logout - Logout of the SBV2402 Web Manager.