Answer![](/consumers/img/s.gif) | Firmware is programming that is written into the device for it to function. Â In some cases there may be a need to update or enhance features in order to keep the product up to date. Â Before upgrading the firmware verify the current firmware in the SBX-AC1200P. Â This document contains the manual setup for the following sections:
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NOTE: Steps 2 - 12 (static IP address setup) are applicable on Windows 10, 8 & 7. Â
- Connect a computer with the Ethernet cable or to the SBX-AC1200P default wireless network.  The default wireless name and password are located on the back panel of the SBX-AC1200P. Â
NOTE: If the SBX-AC1200P is operating as a wireless router, client devices can only connect to the SBX-AC1200P default wireless network because the Ethernet port is used for connecting a modem device.  Connect the Wi-Fi client to the SBX-AC1200P default wireless network and click here to skip to step 13.    - Click the Window's Start button and type Network and Sharing Center in the Search box.
 - Click on the Network and Sharing Center icon.  The Network and Sharing Center window will appear. Â
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003YvsI&oid=00D30000000kUAL&lastMod=1459961588000)  - On the Network and Sharing Center window, click the Change adapter settings link.  The Network Connections window will appear.
  - On the Network Connections window, right-click on Local Area Connection then select Properties.  The Local Area Connection Properties window will appear. Â
NOTE: If the computer is connected wirelessly, right click on Wireless Network Connection then select Properties for Wireless Network Connection Properties window. ![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003YvsS&oid=00D30000000kUAL&lastMod=1459961743000)  - On the Local Area Connection Properties window, select the Internet Protocol Version 4 (TCP/IPv4) then click the Properties button.  Make sure the box to the left is checked.  The Internet Protocol Version 4 (TCP/IPv4) Properties window will appear.
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003YvsX&oid=00D30000000kUAL&lastMod=1459962512000)  - In the Internet Protocol Version 4 (TCP/IPv4) Properties window, capture the current IP and DNS addresses under the General tab for reference.  These settings will need to be restored after making changes in the SBX-AC1200P Web Manager.
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003Yvsc&oid=00D30000000kUAL&lastMod=1459962491000)  - Select Use the Following IP address.
 - Enter 192.168.100.253 in the IP Address field.Â
 - Enter 255.255.255.0 in the Subnet Mask field.
 - Click the OK button. Â
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003Yvsh&oid=00D30000000kUAL&lastMod=1459962471000)  - Click the Close button on the bottom of the Local Area Connection Properties window.
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003Yvsm&oid=00D30000000kUAL&lastMod=1459962435000)  - Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter http://192.168.100.254 into the address box, and press the Enter key.  The Login page will appear.
NOTE: If the SBX-AC1200P is operating as a wireless router, enter http://192.168.0.1 in the address box.   - On the Login page, enter admin in the Username field.
 - Enter password in the Password field.
 - Click the Login button.  The Home page will appear.
![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003YfTR&oid=00D30000000kUAL&lastMod=1460493768000)  - Move the mouse-cursor over the Status tab and select the Product Information sub-link.  The Status - Product Information page appears. Â
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4QY&oid=00D30000000kUAL&lastMod=1461006541000) Â - Verify the current firmware version as shown in the green box is up to date. Â Proceed to the Download the Latest Firmware section to confirm the firmware.
NOTE: If the current firmware in the SBX-AC1200P matches the latest one on the site, the unit is up to date. ![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4Qd&oid=00D30000000kUAL&lastMod=1461006587000) Â
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Download the Latest Firmware
- Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter arris.com/selfhelp into the address box and press the Enter Key.  The Welcome to ARRIS Consumer Support page appears.
 - On the Welcome to ARRIS Consumer Support page, place the mouse cursor over SURFboard Cable Modems and Gateways and then click on Go to Models box.
 - Move the mouse cursor over the SBX-AC1200P product and then click on Details box.
 -  Click on the Drivers and Firmware tab.
![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4RW&oid=00D30000000kUAL&lastMod=1461007854000) NOTE: If the current firmware in the SBX-AC1200P matches the latest one on the site, the unit is up to date.  - Click the OK button on Select 'Save' when prompted. dialog box.
 - Click the Save button on File Download dialog box.  The Save As window appears.
 - Save in - Select Desktop in the pull-down menu.
 - File name - Leave at default name SBXAC1200P-1.0.2-G00.Â
 - Save as type - Leave at default type.
 - Click the Save button.
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- Move the mouse-cursor over the Status on the main menu and click the Router Upgrade link on the sub-menu.  The Status - Router Upgrade page appears.
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4XA&oid=00D30000000kUAL&lastMod=1461014484000)  - On the Status - Router Upgrade page, click the Browse button.  The Choose File to Upload box appears.Â
![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4XZ&oid=00D30000000kUAL&lastMod=1461016591000)  - Click on Desktop to select the firmware file SBXAC1200P-1.0.2-G00Â
 - Click the Open button.  The Utilities - Firmware Upgrade page appears.
![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4XK&oid=00D30000000kUAL&lastMod=1461014581000)  - On the Utilities - Firmware Upgrade page, click the Upgrade button.  The Contine pop-up window appears.
![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4Xj&oid=00D30000000kUAL&lastMod=1461016673000)  - On the Continue pop-up window, click the OK button to continue with the firmware upgrade. Â
![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4XU&oid=00D30000000kUAL&lastMod=1461015178000)  - The hour glass symbol appears below.​
CAUTION: The router may be unresponsive to commands for 3 minutes.  Please do not turn off or reboot the router during this time. ![User-added image](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003h4Xe&oid=00D30000000kUAL&lastMod=1461016632000)  - The router will begin updating the firmware.  Please allow up to few minutes for the router to update the firmware.
WARNING: Do not interrupt or unplug the router, doing so could render the router inoperable. ![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003Ncy3&oid=00D30000000kUAL&lastMod=1443821611000)  - On the Alert window, click the OK button to continue the firmware upgrade.
![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003Ncy8&oid=00D30000000kUAL&lastMod=1443821735000)  - Once the router completes the firmware upgrade the Login page appears.
![Right click on the image to save it to your computer. Right click on the image to save it to your computer.](https://arris.my.salesforce.com/servlet/servlet.ImageServer?id=015a0000003YfTR&oid=00D30000000kUAL&lastMod=1460493768000)
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