ARRIS Consumer Care

SURFBoard Manager (Android): Reset App Settings

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Question

How do I reset the SURFboard Manager app settings to manage a different SURFboard product?

Answer

The SURFboard Manager app can only be configured to manage one SURFboard product at a time. If it is desired to manage a different SURFboard product, the Erase App Settings option in the ARRIS SURFboard Manager App can be used to reset the app to its factory default state and clear all of the previous settings. This document describes how to Reset App Settings.

Reset App Settings

Tap the SURFboard icon. The Login screen will appear.
On the Login screen, enter admin in the Username field and password in the Password field.

NOTE: If the default login credentials were previously changed please enter custom credentials. If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. This will erase all customized settings and reset to the original factory default settings.
Tap the Login button. The ARRIS home screen will appear.
Tap the Menu icon on the top-left corner. The sliding menu will appear.
Tap the Settings link. The Settings screen will appear.
Under Erase App Settings tap the Erase button. The SURFboard prompt will appear.
On the SURFboard prompt, tap the Yes button. The Terms of Use screen will appear.
Tap the I understand and agree button and proceed to reconfigure the app.